WuffesReviews of wuffes.com

I do almost everything on my phone. I got the email that the subscription was coming up to be shipped. I tried to manage my subscription. The website kept sending a code to my email. When I tried to get the code, it took me out of the email. I shot a quick email to support to stop the shipment to which they replied it had been stopped. In the meantime, I made it to the website & made sure the shipment was delayed. A couple days later I received and email the product shipped. So I cancelled forever. I hate subscriptions!!

The website is ridiculous to navigate. There were items in my cart that I could not remove and my total was over $400 and all I wanted was 3of the jars of the hip and joint pills. Customer service tried to be helpful but nothing worked and now I can’t place any order because that $400 is still in my cart.

I wasn't sent enough treats for a full 30-day test run. Only once I received my order was I informed Daisy would need four treats per day. The order therefore only lasted 15 days.

The pills were melted with each other, is it still OK to feed my dog?

I used Wuffles for a while for my senior dog. It was hard to tell if there was any improvement. Eventually I switched her to Librera and saw massive improvement. At that time I wanted to cancel my Wuffles account. They didn't have an option to cancel without talking to customer service. So I adjusted my next delivery to be past the expiration of my credit card. Fast Forward and I was just charged again. The card is expired. On the plus side, when I logged in to check everything, there is now an option to cancel all orders (though I took about five pages of them trying to convince me otherwise, which is why I didn't want to contact them in the first place). And there is now an option to remove the card on file. Those are pluses. But when I confronted them about charging my expired card, they initially dodged the question and just offered me a 50% refund. I pressed the issue and they blamed my bank for allowing the transaction to go through. I'd read they people had trouble cancelling their accounts when I initially researched the company, which is why I didn't want to deal with their customer service. They seem to have at least corrected some of this, but have still proven difficult to work with, and dodge accountability. But maybe they're listening to these reviews after all. Here's hoping future customers have a better experience.

Apparently I was on auto renew but I didn’t remember that. When I received an email (sent at 1:17 am), I emailed at 7:14 am asking them to cancel that order as my dog refuses to eat them. They told me it was too late but would give me a 20% refund and suggested I just donate the order. I thought there was a money back cancellation policy but they said that’s only if you try it for 90 days, then cancel. So basically you have to buy 3 months worth first. I would not recommend Wuffles as 1) my dog refused to eat it and 2) I would have expected an email reminding me of any upcoming shipment prior to just automatically sending. I have an auto ship with Chewy but they always remind me ahead of time, in order to change or modify it. Poor customer service, and a ripoff if you forget to cancel any auto renewal!

Customer service was very responsive but my dog refuses to take these nuggets. I've tried several times, even broke them into pieces. I cannot afford something she refuses to take. And my little dog loves food and treats but not Wuffles. They were nice but would not refund the first order but said they would refund the one that's already being shipped if I refuse the order. Unfortunately, I cannot be outside to meet the mailman all day. He never comes the same time.

I ordered this product to test for my senior dog. I didn't realize that they automatically went into a subscription. Unfortunately my dogbreacted poorly to these she kept getting diarrhea and vomiting. Then I saw they were sending another one. I wrote to them right way told them to send but they still did. I asked for a refund but this what they wrote and they only gave me a 40% refund. I just want people to know what the refund policy truly is. This is the refund policy they sent me. I could give this my dog and keep getting her sick. I dont thonk so.This when they said they would give me 40% back. I think they should have refunded the full amount. This what they sent me: The 90-day warranty is a satisfaction warranty. This means that the warranty is used to ensure we try everything with your pup to get the best results. That is why all we ask from you is that you use the product consistently for 90 days, if there are no results we will do everything in our power to make it right.