Donna K.
Awful Customer Service
I had my 10-11 year old German Shepherd on the chews. I honestly did not notice a difference but kept her on them and I had the product on auto-ship. I received an order with 3 bottles and a few days later she passed unexpectedly. I contacted Wuffes for a refund--it took about a month for them to actually send me the return label and I have delivery confirmation from a week ago yet my card still has not been credited. This would be bad enough if I was not also dealing with the unexpected death of my dog. I am so upset and disappointed with this company. Soon before my dog passed, Chewy had an amazing sale and I stocked up on dog food. I contacted them after she died. They credited me over $400.00 and told me to donate the food (which I did). That is the way to treat customers!
Response from WuffesApr 10, 2023
Donna unfortunately we were in the process of changing the return process and whilst is not an excuse for the time some changes don't always work as expected and created complications at that time. This has been changed and has an effective flow now. - The refund was processed back in March, we are sorry for the complications and mishandling of your case.


