WuffesReviews of wuffes.com

Order this, my dog has been taking for two months, did nothing for him. Sad that you take advantage of people. At 40+ a month.. Positive is that my dog liked eating them!

Got a trial subscription w/o realizing my husband did too. At any rate we continued past the trial period for over 90 days with no change whatsoever in our dogs joint issues. After cancelling subscriptions we were still receiving orders (2 in April), which we refused, and were charged more each time - $36, $41. They said it was still being shipped because there a different email address and they were using that one. When we tried to get a refund they told us they can only offer us 30% of the cost "because there is no way to guarantee the freshness of the product we refused/returned". They will, however, offer to send you a six month or more supply though "to get a better discount". How can they guarantee the freshness of those products?! Never have received my refund. $76 for something we refused from the post office, in original packaging, unopened and returned to Wuffes.So much for 90 day no BS money back guarantee! SCAMMERS!

This company ripped me off. I gave the trial a shot and it did nothing. I cancelled the second bottle but 2-3 days after I cancelled they shipped me a bottle anyway. I even contacted them and they verified I had cancelled. A few days later I got another bottle. I asked them for a shipping return label since it was their fault. They refused. They told me if I wanted my money back I had to pay shipping. It was THEIR fault! Crooked and corrupt company. Don't do business with them. Their product didn't work for me and I wouldn't be surprised if their employees put up reviews. If you read enough of the reviews you'll see. Good luck, you've been warned.

I had canceled my subscription awhile back returning two boxes and don't remember getting a refund. Today I received another box and am psst about this as I had canceled my subscription and again returning this box. I don't appreciate being charged for something I didn't purchase.They had told me my subscription was canceled but it doesn't look like it...very upset and don't want to do business with a company that doesn't know what they are doing!!!!

My dog seemed to enjoy these treats. He was diagnosed with splenic cancer in March and he continued to enjoy these treats so I kept my subscription. Unfortunately, the cancer metastasized and within a month it had taken over his entire liver. At this point he rejected the treats. I attempted to cancel my subscription but Wuffes said that my items were already in pre-shipment and basically let me know there was nothing I could do about it now. Unfortunately now my dog has passed I now have several uneaten jars of this very expensive treat. When I contacted wuffes to return the unopened shipment that I received *on the day my dog passed* as well as the unopened and sealed jars from my previous shipments, I was told the best they could do was 40% back on my most recent shipment, the one I tried to cancel before I even received it. Perhaps even worse, they didn’t even acknowledge my dog’s passing. I’m going to include the email from customer support at the bottom… I have no idea to the efficacy of these treats, as my dog’s cancer really worsened his symptoms. However, for a “pet centered” company to have zero empathy for my recent loss, to not even offer condolences, and only offering me a fraction of a refund, it’s extremely disappointing. I would never recommend a company like this. Customer service can really make or break a new company. Wuffes needs to do better or get out of the pet care industry. Wuffes’ reply to my request for return/refund after the death of my dog: “ Thanks for reaching out to us. Unfortunately, we cannot accept delivered edible products because we can't guarantee the freshness of our products once it's out of our hands, however, we can offer you a 40% refund discount on your last order and you are also free to keep those products and maybe even donate them to a pup in need or local dog shelter. Talk soon!”

Signed up for the trial, and should have done some research. They added my payment method through Shopify. And will not let me remove it from their site. They send a link, that only offers to update card information, no removal option. They have it on their website, it's just grayed out so you have to go "through the Shopify" a snake eating its tail.

On March 29, 2023, I saw an advertisement on Facebook from Wuffes Store, for a free trial product of Advanced Hip & Joint Support from Wuffer Store. I watched a video and decided to give it a try. They requested my credit card to pay for the $4.95 shipping charge. I did not see a mention of an auto-ship or recurring order subscription. Since I don't check my email daily, did not notice that there were no emails from Wuffes. I have a holistic animal rescue sanctuary, we have many cats and dogs and it gets very busy. I received the free trial package in my mailbox locker on April 4, 2023. I started to give the product to my dog the same day, and still have not noticed any difference in his joint issues as of April 24,23 From this timeline I had no contact with Wuffes, it was my understanding this was a trial that gave me time for the product to work. On April 18, 23 I received a text from Chase Bank, regarding a debit transaction of $140.10 from the SP Wuffes Store. I was instantly concerned since did not recognize the name of the store and had not ordered anything online recently. I called Chase to report a charge not approved by me. The bank canceled my card and advised me to call back in the morning, to file a claim with the fraud department. On April 19, 23 Chase accepted a fraud claim investigation against SP Wuffer Store. My daughter and I researched the name of Wuffes Store, and the only store with this name online was a music store, which I had not purchased from. Usually, when there is an online purchase the email of the user of the debit card receives an email. So I checked my Gmail inbox and found no emails from Wuffer, also checked the spam folder and I found the emails from Wuffer there. The six emails they sent me from March 29 to April 1, 23, set off a spam alert by Gmail, their emails were in the spam folder from the first days of purchasing the Free Trial. All of these strange anomalies confirmed to me that Wuffes Store is a disingenuous company with no regard for its customers. On April 18, 23 I received a confirmation email saying thanks for your order from Wuffes, for the amount of $140.10. This confused me, I had not ordered anything else from this store aside from the Free Trial order. Also had not subscribed for auto-ship or recurring orders. After further research to locate their contact information, I found their phone number on my online bank statement, in the charge from SP Wuffes Store. I made a call to them their voice mail picked up right away, and an automated system recording said to leave a message and will call you back, there was no mention of a company name. I thought this to be strange because the email from Wuffes of April 18, 23 stated, " In a billion-dollar industry, we're leading the way" Yet the phone number given to my bank is answered by an automated service, not identifying their company name. I did receive a callback three days later and was not able to resolve the situation with the person that called me. As of today April 24, 23, I am waiting for a supervisor to call me back. They shipped the unauthorized order to me on April 18, but have not received it as of yet. I contacted USPS to refuse the package, they started it was not eligible for Package Intercept because it was currently out for delivery. This is a shadowy way to do business it is called deceptive marketing. I will not do business with such a company. I am alerting my large following on social media. Also will contact the companies that advertise for Wuffer Store and inform them of the situation. Be cautious everyone there is a lot of deception, particularly from the larger companies. Take care

Worst customer service ever for an average product.