WuffesReviews of wuffes.com

Scummy company. My dogs were in so much pain during the "double-dosage" period then I receive a notification that I've been charged again and reached out saying I'm not interested in another shipment. They said I would have had to have replied "within 2 hours" of their email (sent at 2am), even though the product showed it hadn't shipped yet. Then they told me the only way I could get a refund is to reject the delivery. I advised I work and won't be home to do so and they claim I'll have to wait for the shipment then bring it to the post office. I asked about a return for the rest of the first order and they said my dogs would have to be on it for 90 days and that they can't accept "food" items. No way I'd put my dogs though 90 days of pain and give this garbage company any more money.

11.15.2023: I am only giving this a 1 star because ZERO is unavailable. Their 90 day money back guarantee is a scam. I tried to get a refund one-week into the product after my vet told me to cease the supplements and go with a shot instead as my dog isn't absorbing the supplement in his gut (he's 14). After round and round and round and round with customer service, who was clearly going off scripts, completely ignoring my dogs health and repeatedly citing their certifications, or biosecurity protocols blah, blah, blah and finally only being offered 30% of a refund I am, naturally furious. The time, energy and frustration could have all been easily resolved swiftly but yet: here we are. Shame on you Wuffes. You can do better. 11.16.2023 UPDATE: after 16 emails and communicating with three different people I finally received my full, 100% refund. Thank you! This may very well, and judging by all the positive reviews, be a great company with wonderful, helpful products, bhuut damn: getting them to sway from script was challenging.

Ordered the hip and joint chews for our geezer Lab. very responsive and shipped quickly. Ten days latter, no chews. Contacted Customer Support, they told me it was lost in shipment, and would re-ship, within in a few hours, we received confirmation it had shipped. Ten days latter, no chews. Contacted Customer Service again, was told they were not responsible for product after it shipped, and would give me 20% refund and ship again. Am I the only one having problems with receiving the product? Received a call from Wuffies after my review, was reimbursed 70% of purchase and resent product. Called by the Customer Service team, and assured they would make things right. Received the 3rd shipment in a timely manner.

My pet did not like their supplements and their ad said guaranteed for refund within 90 days. Had to email them twice to only be offered 30% back. Terrible customer service.

I bought this product hoping that it would help the mobility of my 4 y.o. golden retriever. After double dosing him for 3 weeks, I found absolutely no improvement in his ability to get up and walk. I requested a refund from Wuffes, only to be told that I needed to have my dog on this product for a full 90 days in order to qualify for a refund. Not interested in wasting another two months on a product that is clearly not working.

This has been the most aggravating and time wasting experience. I emailed and cancelled, to no response. Then I emailed AGAIN, AFTER I locked my CC so that this company would stop getting my money. My dogs didn't like it, it was not for us, should be simple. IT ISN'T. HOW DO YOU NOT FOLLOW THROUGH? I just had to email them again after I received an email stating that they ensured my subscription was cancelled on 8/12/23 and guess what? My husband just got ANOTHER email saying our subscription is on it's way today 8/18/23. Are you kidding me Wuffes? What the actual hell? This has been the biggest scam and waste of product. I want my refund and honestly if this continues, I'm taking legal action. After seeing the number of people who have been treated this poorly as well and having this many issues I would be willing to bet there could be lawsuit in here. All they had to do was cancel my damn subscription and give me my money back (and you all who didn't get it as well). Unless your reply on here is that you have refunded the last two shipments you sent and ACTUALLY cancelled my subscription, then don't respond with some passive aggressive bs like you have the others. REAL EMAIL RESPONSE FROM THEM on 8/12/23 Hi Heather, Thank you for reaching out to us. I want to confirm your autoship subscription has been cancelled. We also have options for you to maximize the benefits of your Wuffes Account: We can PAUSE your auto-ship so you can keep the existing FREE Shipping and 25% discount you already have. We would not want you to lose your benefits. We can also downgrade the number of tubs you are getting each month, or set your autoship to be sent on a 2-month or a 3-month interval. This way you will not overstock. You can also easily manage your Wuffes account via the link below with the email you used to make your purchase. Click here to access: Subscription Access If you have any further questions or have feedback for us at any time, I am always happy to help! Ximena at Wuffes

This used to be really effective for my dog with arthritis, but recently, they changed their formulation and it has no longer been effective. Wuffes also flagged my review because they don’t think it’s based on a genuine experience, but if you have been a long-time customer, please check how the ingredients in the back have changed. In the old ingredients list, the MOST IMPORTANT INGREDIENT, Glucosamine, was 500mg for 2 chews (recommended dosage for my dog). In their new formulation, it's only 400 mg for 1 chew (new recommended dosage for my dog). When I emailed them, this was their response - "Over the last several months, our team has worked hard to recreate our famous joint chews which now feature some new powerful ingredients, higher concentrations of actives and a cleaner ingredient profile. Our new chew was formulated with your pet in mind, which is why we use ingredients such as pork liver powder, real honey, and molasses to deliver an all-natural, great-tasting treat." How is this "higher concentration" when the most important ingredient, Glucosamine, is now 100mg lower? I sent a follow up email asking them to explain the decrease in Glucosamine, but they have not responded.

Joint chews were not tasty for my Golden Retriever. He refused to eat them. I asked for subscription to be stopped, but they kept sending it even after I moved away ! When I notified them, that I no longer live at old address they still refused to stop subscription or refund my money. I had to get charged reversed through my credit card company. Save yourself the headache and skip this company!