WuffesWe're the joint experts. From helping improve mobility to reducing pain and inflammation, our supplements are filled with scientifically-backed ingredients that help improve joint health from the inside out.
Wuffes (wuffes.com) has 3,999 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Rhonda P.
Charged my account without permission! Awful customer service
Response from WuffesSep 30, 2024
We’re truly sorry for any frustration this has caused you. Please reach out to us directly so we can resolve this as quickly as possible. We are here to help and make things right.
Sandra W.
The product is great! They way the do business is wrong. The subscription is fine but you don't take money out of people's bank account before letting them know that a product would be sent and giving the opportunity to say if they want that shipment at that time. I just got my order less than a week ago and then I get charged for another shipment that I did not request. You could overdrawn people's accounts and then they get charged overdraft fees. In my opinion, by doing this is wrong. I would like to say that after back and forth with emails, they did return funds and cancel the subscription. I would suggest that their website make it clear when ordering if they want to subcribe or buy for one time.
Response from WuffesSep 30, 2024
We’re so glad to hear that the product has been great for your pup, but we understand your concerns about how the subscription was handled. Your feedback is very important, and we apologize for any inconvenience this may have caused. We’d love to make this right for you—please reach out to our team so we can assist with adjusting your subscription settings. Thank you for your honesty, and we’re here to help!
N/A
Do not buy from this company. They’re a scam.. first their product does not work and when you try to cancel with them before an item is even shipped and your dog is no longer living to use said product, they still refused to give me back my money..horrible.. heartless company
Response from WuffesSep 30, 2024
We’re truly sorry to hear about your experience and deeply regret any additional pain caused during such a difficult time. We understand how frustrating this must have been, and we want to assure you that we strive to do better. Your feedback is incredibly important to us, and we’d love the chance to address your concerns personally. Please reach out to our support team so we can work towards a resolution. We send our heartfelt condolences for your loss.
J W O.
Wuffes tried to fraudulently run my card twice. I just placed an order two weeks ago. I do not have a contact or commitment to purchase more with out my consent. Not good!
Response from WuffesSep 23, 2024
We sincerely apologize for any confusion or frustration this situation has caused. Please know that we take concerns like this very seriously. Please reach out to our customer service, and we will work with you to correct any errors and ensure your account is handled properly moving forward. Thank you for bringing this to our attention, and we appreciate your understanding.
Linda
I had canceled my subscription and a month and half later they sent me another one. I sent them an email saying I did not order it and since they sent it out they could cancel. Told me to return it to the delivery person but I was not there when delivered. I have sent them 3 more emails asking how to return it for a refund and not having to pay for shipping. Still have not heard from them. Worst customer service. Do not buy from them if you want a refund
Response from WuffesSep 23, 2024
We're deeply sorry for the inconvenience you've faced with your order and the lack of timely communication. This is certainly not the level of service we aim to provide. Our team is dedicated to ensuring customer satisfaction, and it sounds like we've fallen short here. We truly apologize for the frustration this has caused. Please contact us again, and we’ll prioritize resolving your issue. We appreciate your feedback and are committed to making this right for you. Thank you for your patience.
Martha S.
I was also duped by this company. All over their website it states “90 day money back guarantee” on ALL edible supplements. This is a lie! When I cancelled the subscription, since I was not happy with the product, they offered me 40% refund because the items had already shipped and I had to wait to return it. I was told I could refuse the item and could get all of the refund, but unfortunately the item that was supposed to arrive at 3 arrived earlier than expected and I was not there to refuse it. So once I received it I attempted to get a return label and was told I would get 30% refund. Seriously? I want a complete 100% refund as promised on your website and I will return the unopened box. This is a horrible business practice and a very misleading company.
Response from WuffesSep 23, 2024
We truly regret to hear about your experience and understand how frustrating this must be. At Wuffes, we strive to make sure our customers are fully satisfied, and it sounds like we've let you down in this case. Our 90-day money-back guarantee is something we take seriously, and we’d like to investigate this further to make sure everything is handled correctly for you. Please reach out to our customer service team again, and we’ll work to ensure that your concerns are addressed properly, including getting that return process resolved in the best way possible. Thank you for bringing this to our attention, and we hope we can make things right!
Pat
Placed an order on their website. Company automatically placed me on a subscription which I did not authorize. Company refuses to take back the unopened product.
Response from WuffesSep 23, 2024
We're truly sorry to hear about this situation and the frustration it has caused. Subscriptions are meant to be a convenience for our customers, but it sounds like this was not communicated clearly, and we apologize for any confusion. Please reach out to our customer service team again, and we will do our best to resolve this matter, including discussing options for the unopened product. Our goal is to make sure that every experience with Wuffes is positive, and we hope we can turn this around for you! Thank you for sharing your feedback.
Maria M.
I would give a zero if possible. After a week on Wuffes my 13 yo Lab refused to eat the Wuffes and could not walk. We immediately stopped them and after a day and with assistance he could walk again and began to eat. I requested a refund and was told I had to be disciplined (this is my 9th well breed hunting dog) and complete the regiment of chews. He would have died in that amount of time. No refund!
Response from WuffesSep 19, 2024
We’re truly sorry to hear about your experience with Wuffes and your Lab’s health challenges. This is not the kind of outcome we want for any pet, and we take this feedback very seriously. We understand how distressing it can be when your fur baby isn’t feeling well, especially when trying something new. We’d love to connect with you personally to better understand the situation and ensure it’s addressed properly. Your pet’s well-being is our priority, and we genuinely want to help in any way we can. Thank you for sharing your experience with us.
