WuffesReviews of wuffes.com

Response from WuffesJun 12, 2025

Hey there! We sincerely apologize for any confusion regarding your subscription. We want to clarify how our options work to ensure you have the best experience possible. When you made your first purchase, you could choose between a one-time order and a subscription. If you selected a discount during your initial purchase, it set up an auto-ship subscription designed to provide consistent support for your pet based on our feeding guide. If you still wish to proceed with the return, please let us know, and we will provide the necessary return instructions. We are always here to help and support you! 💚Alejandra at Wuffes

Response from WuffesJun 12, 2025

We're sorry to hear about your experience! Our 90-day guarantee applies after consistent daily use. For unopened packages, you can refuse delivery or return to sender. If shipped via BetterTrucks or Pandion, contact us for help with next steps and to provide more information.  We're here to make things right! 💚Alejandra at Wuffes

Response from WuffesMay 26, 2025

Hi Oscar, thanks for your comment. We totally understand your concern, but we want to assure you that the videos we share are genuine and submitted by real customers. Sometimes the quality can vary depending on the device used or lighting, but they always reflect the pet’s actual progress. We're proud of the results so many pups have experienced and would never mislead our community 💚 Feel free to reach out if you have more questions. 💚Alejandra at Wuffes

Response from WuffesMay 19, 2025

Hi there, We're truly sorry to hear this wasn’t the right fit for your dog. We completely understand how important it is to be extra cautious, especially with GI-sensitive pups. Our warranty does include a 90-day trial period to give the supplement time to work, which is clearly stated at checkout. That said, we made an exception and provided a full refund to support you and your pet. We wish you and your pup all the best and we are here for you whenever you might need! -Customer Service at Wuffes

Response from WuffesMay 16, 2025

We’re truly sorry to hear about your experience and that our product didn’t work out for your pups. We never want to cause distress to any pet or pet parent, and your feedback is taken very seriously. Gastrointestinal issues can be very upsetting, and while many dogs do well on our supplements, we understand that every dog is unique and can react differently to ingredients. Please know our products are formulated with veterinarian oversight and manufactured in facilities that follow strict quality and safety guidelines. That said, we’re deeply sorry your dogs had a negative reaction. We also apologize for any confusion or difficulty with your subscription cancellation. That’s not the experience we want you to have. Please reach out to us again at [email protected], and we’ll make sure your subscription is fully canceled and any concerns are promptly addressed. Thank you for taking the time to share your experience — we appreciate the opportunity to do better.

Response from WuffesMay 15, 2025

Hi, we’re really sorry to hear about your dog’s health issues. Your pet’s wellbeing is very important to us. Please know that our products are made with careful attention to safety and quality, and many customers have seen positive results. We strongly recommend consulting your vet for any health concerns and to discuss any new supplements. If you’d like, please contact us directly at [email protected] so we can better understand your experience and assist you. -Alejandra at Wuffes💚

Response from WuffesApr 26, 2025

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience — that was never our intention. We aim to offer support and helpful reminders, but I completely understand how the wording could feel upsetting, especially when it touches something as important as your pup’s well-being. We appreciate you bringing this to our attention, and I’ll make sure to pass your feedback along to our marketing team so we can do better moving forward. Wishing you and your pup all the best, Warm regards, Customer Support at Wuffes

Response from WuffesApr 19, 2025

Thanks for sharing your experience. We’re really sorry to hear Wuffes didn’t bring the relief you were hoping for, though we're glad your pup enjoyed them and is feeling a bit better with your home-cooked approach. We want you to know that we offer a 90-day money-back guarantee. Please don’t hesitate to reach out to our team—we’d be happy to refund you for those 90 days of use. Wishing you and your pup all the best, The Wuffes Team