WristWatchStraps.co Reviews | Read Customer Reviews of wristwatchstraps.co

WristWatchStraps.co Reviews | Read Customer Reviews of wristwatchstraps.co

WristWatchStraps.co reviews

Showing 62 reviews with 1 star · Clear filters

Tom S.
Apr 22, 2023
They steal your money
Three messages left regarding a missing yellow strap. The response was to have changed my order before shipping! The strap simply wasn’t in my order. I will never buy from you again due to your response and the fact you stole some of my money
Response from WristWatchStraps.coJun 7, 2023
Apologies for any inconvenience caused. After reviewing your ticket, it seems to be a training issue with our agent. Our manager will provide coaching to ensure this doesn't happen again. We kindly request that you give us another chance to rectify the situation by emailing our support team, and we will promptly send you the yellow strap once more.
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Mary
Apr 20, 2023
I ordered 3 straps and only 1 was the…
I ordered 3 straps and only 1 was the right colour. Very disappointing after waiting 2 months.
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Shelia S.
Apr 18, 2023
I ordered a deluxe watch band with four…
I ordered a deluxe watch band with four rows of beads. I did not wear it often, maybe six or seven times and one of the bead strands broke. I notified the company and they offered me $10 off another $35 band or a $5 refund! What a joke. They should have sent a new watch band. It would have been the right thing to do. I will never order from them again. You can only take me for a fool once! Just to add to their comment; if you have only worn a band a handful of times and it breaks, how can it not be a defect? Are your products that poorly made?
Response from WristWatchStraps.coApr 18, 2023
We apologize for the inconvenience you experienced with your watch band. We understand your frustration and disappointment with the broken bead strand. All of our items are warrantied for manufactured defects. Our team reviewed your request and unfortunately this appeared to not be a defect and beyond the warranty period , We apologize if this does not meet your expectations, and we will take your feedback into consideration as we continue to improve our products and customer service. If you have any further questions or concerns, please do not hesitate to contact us.
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Cheryl C.
Nov 7, 2022
I ordered a face case and it doesn’t…
I ordered a face case and it doesn’t fit.The size is correct the holes for my side buttons are wrong.
Response from WristWatchStraps.coApr 1, 2023
I'm sorry to hear that you had a negative experience with the face case you purchased from us. We take all feedback seriously and appreciate the time you took to share your thoughts with us. We strive to provide our customers with high-quality products that meet their expectations. In regards to the issue you faced with the face case not fitting properly, we would like to investigate the issue further to understand what went wrong. Please contact our customer service team at Support @ WristWatchStraps.co with more details about the issue, and we will do our best to resolve the issue. We apologize for any inconvenience this may have caused and would like to assure you that we are committed to your satisfaction. We would be happy to provide a replacement or a refund for the product if it's found to be faulty. Thank you for choosing WristWatchStraps.co, and we hope to hear from you soon.
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Jayne A.
Feb 3, 2022
DO NOT BUY FROM THIS COMPANY Delivery…
DO NOT BUY FROM THIS COMPANY Delivery took 3 times the number of days they stated. When the strap eventually arrived it broke 32 days later and their after 30 days no refunds or returns applies to faulty goods as well! DO NOT BUY FROM THIS COMPANY
Response from WristWatchStraps.coApr 1, 2023
I'm sorry to hear about the negative experience you had with our product and shipping. We understand how frustrating it can be when a product doesn't meet your expectations, and we apologize for any inconvenience caused. We do our best to ensure that all orders are shipped in a timely manner, but sometimes unforeseen circumstances can cause delays. We apologize for any inconvenience this may have caused. In regards to the product breaking in 30 days, we strive to provide our customers with high-quality products, and we would like to investigate the issue further. Please contact our customer service team at Support @ WristWatchStraps.co with more details about the issue, and we will do our best to resolve the issue. We take pride in our customer service and aim to provide our customers with a positive shopping experience. We are committed to your satisfaction and would appreciate the opportunity to make things right. Thank you for choosing WristWatchStraps.co, and we hope to hear from you soon.
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Consumer
Feb 19, 2021
NO service - useless and false advertising
NO service - no-one replies. First, they failed to provide an order number. there was NO confirmation e-mail. It felt like a scam. Then I learned delivery takes 20 days. The "Contact us" button is just for show; The CHAT is also is a dead-end; no one replies. I tried again and again to cancel my order. However, they excel at sending texts urging you to buy more stuff. Stay away from them.
Response from WristWatchStraps.coApr 1, 2023
I'm sorry to hear that you had a negative experience with our product. We take all feedback seriously and appreciate the time you took to share your thoughts with us. We strive to provide our customers with high-quality products, and I'm sorry to hear that the strap you received did not meet your expectations. We would like to make things right, so please contact our customer service team at [insert contact details] and we will do our best to find a solution that works for you. We take pride in our customer service and aim to provide our customers with a positive shopping experience. We are committed to your satisfaction and would appreciate the opportunity to make things right. Thank you for choosing WristWatchStraps.co, and we hope to hear from you soon.
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