WP SwingsReviews of wpswings.com

Response from WP SwingsApr 20, 2026

Thank you for your feedback. We were concerned to hear about the database load issues you experienced, as we understand how critical uptime is for any webshop. We would like to clarify that we do honor our refund policy, which is designed to ensure the product works as intended for our customers. When you reported the issue, our technical team immediately reached out to provide specialized support and optimization to resolve the load on your specific server environment. This is our standard process to help our users in the best possible way and ensure the integration functions correctly for their business. Since our offer to fix the technical root cause was declined, we were unable to complete the support process required by our policy. We stand by the quality of our WooCommerce Zoho Connection and remain available to assist should you reconsider allowing our team to optimize the configuration for your site.

Response from WP SwingsApr 8, 2026

Thank you for sharing your feedback, and I’m sorry to hear about your experience. Regarding the recurring payments, our subscription system includes multiple safeguards to ensure transparency. We send renewal reminder notifications 5 days prior to the renewal date, and customers can easily manage or cancel their subscription anytime from their account dashboard. Additionally, our team is always available to assist through support tickets, live chat, and even one-on-one meetings to help with setup or cancellation whenever needed. We understand that setting up recurring payments can sometimes be challenging depending on the configuration, and we would have been happy to assist you in getting everything working as expected. If you still need any help or would like us to review your setup, please feel free to reach out — we’re always here to help.

Response from WP SwingsMar 30, 2026

We’re really sorry to hear about your experience and truly regret any frustration caused. At WP Swings, we always aim to maintain transparency in both our product offerings and communication. All the features currently supported by the plugin are clearly outlined on our product page, documentation, and demo. We always encourage customers to review these resources to ensure the plugin aligns with their requirements before purchase. Regarding the additional functionality you requested, it falls outside the current scope of the plugin. As discussed, we shared this as a custom development possibility in which we can help with. This was not a charge work, but an optional service for extended functionality. We also take refund requests seriously and adhere the policy. We are actively coordinating through the appropriate channel to ensure a fair resolution. If you’re open to it, we’d still be happy to connect and resolve this matter amicably.

Response from WP SwingsMar 24, 2026

We’re really sorry to hear about your experience and truly regret any frustration caused. At WP Swings, we always aim to maintain transparency in both our product offerings and communication. All the features currently supported by the plugin are clearly outlined on our product page, documentation, and demo. We always encourage customers to review these resources to ensure the plugin aligns with their requirements before purchase. Regarding the additional functionality you requested, it falls outside the current scope of the plugin. As discussed, we shared this as a custom development possibility in which we can help with. This was not a charge work, but an optional service for extended functionality. We also take refund requests seriously and adhere the policy. We are actively coordinating through the appropriate channel to ensure a fair resolution. If you’re open to it, we’d still be happy to connect and resolve this matter amicably.

Response from WP SwingsFeb 18, 2026

Hello, First of all, we sincerely regret that your experience felt disappointing. That is never the experience we aim to provide, and we truly apologize for the frustration and stress this situation caused you. We would like to clarify a few important points for transparency. Our products are sold as annual subscription licenses, and this is clearly mentioned on the product page as well as during checkout. As stated at the time of purchase, the license automatically renews after one year to ensure uninterrupted updates and support. However, customers have full control over their subscriptions, and renewal can be cancelled anytime before the billing date directly from the account dashboard. Once cancelled prior to renewal, no further charges are applied. Please know that we are continuously improving our communication and processes to ensure smoother experiences in the future. If you are open to it, we would still appreciate the opportunity to review your case again and work toward a fair resolution. Thank you for your feedback — it helps us improve.

Response from WP SwingsFeb 12, 2026

We’re sorry to hear about your experience and would like to clarify the situation. The charge you’re referring to was for the renewal of an active subscription. Our Pro version is billed on a recurring basis (annual subscription), and renewals are processed automatically while the subscription remains active. Before any renewal charge is processed, we send advance reminder emails to notify customers about the upcoming renewal. This gives users sufficient time to review their subscription status and cancel it if they do not wish to continue. If a customer does not want the subscription to renew, it can be easily cancelled at any time from the account page, and no further charges will be made. We always aim to be transparent about our billing terms, which are clearly mentioned at the time of purchase. If you still have concerns, we encourage you to contact our support team directly so we can review your case again and assist you further. Thank you.

Response from WP SwingsFeb 11, 2026

Hello, We have checked but did not find when and where you get connected with the support team. It maybe we have missed or unable to track your ticket so we suggest you to please connect with the support team. They will surely help you on this. We always try to provide better solution we can from our end, so that your business should not hamper, still if there is anything from our end we are always ready for the help we can We will urge you to connect again with the team and will make sure to help you we can from our end.

Response from WP SwingsFeb 18, 2026

We are truly sorry to hear about your frustration, as our goal is always to support our users' project objectives. Regarding the specific feature you mentioned, we would like to clarify that it is currently available within our plugin. Our team aimed to assist you in implementing this to ensure the tool worked for your needs. Regarding your refund, we do honor our 30-day money-back guarantee for all requests that fall within our standard refund policy We are still ready to discuss you can connect with our team anytime.