WorkfrontReviews of workfront.com

Workfront is very flexible tool but that means it is also very complex. From a user perspective the interface is easy to navigate. As an administrator it can be difficult at times to manage the system especially if you have varied use cases for the tool. We use Workfront as a marketing production intake/review/approval system, a incident/issue management system, a financial system, and a marketing campaign management system to name a few. What keeps me rating this tool 5 stars - 1) The up-charge for integration with other software our company may use. Other similar products like this in the market now offer that integration as part of the package price [Mavenlink] 2) The product road map. Workfront allows the users to make suggestions for new products or features, however out of the 1000's of ideas submitted only 2% have been added to the road map. Workfront treats its customers very well and encourages its customers to think out of the box with its vast array of partner vendors.

We are implementing Workfront at this moment, and the experience had been great. There are some different ways to do things and sometimes is kind of difficult to change, but the support had been 100%.

Workfront do a great job at what it needs to do and is so close to bridging other gaps such as PTO and chat.

We like that it's a common platform for all our projects, and that it's applicable to other areas of the business outside of Marketing & Creative. The setup has a steep learning curve however, and requires a fair amount of knowledge about work flows and project management - we wound up hiring an outside firm to help us with the setup. A self-guided, logic-based tool to create work flows would be a great help to those unfamiliar with process development. We learned a lot about best practices from others at LEAP, which helped a lot. We're still trouble-shooting reports, conditions/status, & timesheet issues, and putting training videos together, and estimate it will take us 9-12 months after launch to feel completely comfortable with the tool.

Workfront has been able to meet many of our organization's needs so far. We have implemented Case Management, Service Management, Project Management, and Process Management solutions using Workfront as our centralized platform. We continue to find new ways to refine our solutions, and continually improve the user experience....bringing increased value to our customers. Support has been excellent and online resources and communities are quite helpful.

Workfront has a lot of great features and many ways to accomplish your company goals. That's a benefit but also can be a crutch when working with multiple people across many different states. The implementation process takes a while and the learning curve after implementation is quite large, so be sure to expect months before things run smoothly. Once it clicks for people, it's very intuitive and use becomes second nature.

Some things still need updated/fixed but they are improving overall and their customer support is great.

Great Software Need to optimize for simple Project management