WorkfrontReviews of workfront.com

Overall we are happy with how things are going with Workfront! I do want to point out that we have been very surprised (and beginning to grow concerned) at the amount of system glitches we are finding and having to log. Many having to be escalated to 2nd Tier development team to resolve. Although the tool has great potential and functionality, this is certainly holding it back. Here are a couple usability concern's we've found: - Frequent system glitches (as mentioned above) - No timer/stopwatch solution for time tracking - No way to make logging time on a task mandatory - No way to create recurring tasks via templates - Delegating approvals while on vacation is possible, but delegating task assignments is not. - No consideration of recurring work processes, organizations that execute recurring services or subscriptions for clients. How this factors into operations and financial forecasting, etc. With that being said, I think Workfront is well equipped to be an industry leader if it can resolve these critical concerns. Without resolving these, I feel many agencies and marketing organizations will feel hindered.

Workfront has had a tremendous impact on our company. Overall, it has significantly increased our efficiency in terms of software releases as well as streamlined out communications internally. We do run into communication breakdowns though not being able to include external emails (not review users) on general updates or when users cannot view or attach documents in email responses. Things end up falling back to general emails and out of the system which causes some trouble. We also have performance issues almost daily where we get the "Working on your request" notification bar quite often. This impacts productivity and causes a level of frustration. We would also like to control our in app/in web notifications as these create a lot of noise when users are on many teams. We rely mostly on the email notifications for assignments but now have double work to clear notifications since the email : In app notifications aren't quite the same so both need to be left on. We have been very pleased with the types of new features and functionality that has been rolled out in the previous releases. As a software company ourselves, it's nice to see proactive type dev items being delivered. On that note, the testing of these items doesn't quite seem as thorough as it once was and simple things like having html markup in a status update for 3/4 of a business day or not being able to type out a timestamp really have a negative impact on our team. We understand big bugs, we do, but there does seem to be a little less care in testing recently. Overall, we are happy with our move to workfront and work around these items. We have made a significant investment in the software in both time and money and would just like to see some of the above items addressed. Thanks!

It may be because of the small size of our company, or because we rolled this product out prematurely, but adoption has been very challenging since we had initially rolled the tool out to the marketing organization over 2 years ago. At this point, Corporate Marketing is the only group that is fully using it, and we are 11 people. For other groups, like data management, the request queue is offering a great solution for funneling all requests company wide into one place, so that workers can prioritize and run reports to see the volume and severity of requests. Since this tool is so robust, I feel like it would work really well for a very large company. But for a smaller, rapidly expanding company like mine, we realize that we needed to have processes nailed down before we brought everyone into the tool.

UI is still very behind. Upgrades are happening but need to be better coordinated with users' needs.

Our department is in the process of implementing Workfront. Our current experience has been great and the representatives that we are working are excellent to work with. They often come on site and give us the help that we need to get setup and provide training and feedback.

Constant changes and updates, once you get use to the way something works or navigates, its changed.

I love Workfront but you really need to improve your agile capabilities. Workfront's agile capabilities are way behind the standard in the market place. I have 2 clients that are planning to stop using Workfront if the agile capabilities aren't improved. One client mentioned Workfront doesn't even get close to JIRA's agile capabilities.

Data Capture is a 4 - custom forms are not abstracted from core objects Navigation is a 5 - Performance is a 4 - system still hangs due to reporting overhead & large object models that need to be loaded Data Viewing is a 3 - inability to set default views, filters, groups for projects. Further, the 100 record default for views cannot be overridden by admins or power users (forcing multiple click throughs) Reporting is a 3 - still relying on materialized views, which create performance lags on system and have limited capability (need 3rd party solution tied to an ETL that can perform basic data management, advanced reporting and analytics Security is a 4 - should not have to pay extra for encryption. Same security model should be applied to all objects. Document Management is a 3 - restricted capabilities compared to basic ECMs, inability to attribute documents and build shared folder structures Notification is a 3 - use of links in messages is problematic, can't create draft templates and tailor notifications Resource Allocation is a 4 - tools are not consistent in assessing utilization across the system and dashboards / reports can't be sent out to managers for their staffs Ability to influence product direction is limited