WoofzReviews of woofz.com

I’ve been trying to cancel my subscription for 4 months. I have the emails to prove it. My iPhone subscription tab shows I did cancel it in June. I also have emails from them saying they are closing my account in June. It’s August 13 and they just charged me again. I now have to close the credit card and lose the benefits associated with it. On top of that the training was pretty rudimentary!

UPDATE: Your representative Svetlana sent from the support address you provided, specifically said I was only eligible for 1 refund, while you keep the rest of the money you've taken off our credit card without authorization. She said the matter was closed by saying "This remains our final resolution on this matter." Here are the transactions. We ordered app on July 1st and cancelled July 3rd. 2026-08-10 WOOFZ.PET.CARE Tech -$57.52 (Successful Return) 2026-07-29 WOOFZ.PET.CARE Tech $56.41 (Still owing refund - didn't authorize this - 3 twice the original fee) 2026-07-29 WOOFZ.PET.CARE Tech $57.92 - (didn't authorize this - 3 twice the original fee) 2026-07-06 WOOFZ.PET.CARE Tech -$29.11 (Successful Return) 2026-07-01 WOOFZ.PET.CARE Tech $22.18 (Still owing refund - why were we charged twice?) 2026-07-01 WOOFZ.PET.CARE Tech $29.19 ORIGINAL REVIEW: Asked for a full refund 3 days in as we no longer needed the app. Only got refunded 1 of 2 fees they charged us, then got charged two more payments again a few weeks later, triple the amount. We never agreed to this. This company claims we never asked to cancel, but asking for a refund 3 days in is pretty self explanatory in our opinion. They owe us over $100 they claim is non-refundable with lame excuses. Buyer Beware.

Not what I thought.....not meeting our needs

I was charged by Woofz despite not even creating an account. I filled out the online questionnaire and received a warning from my bank a week later that I was about to be charged nearly $40. When I checked my account, I could see that Woofz somehow charged my card for an initial pilot. I never downloaded the app. I don't remember even filling in my personal email or details - and there is no record in my inbox of a welcome or subscription confirmation by Woofz. And I can't log into and access any settings on the website, despite being subscribed to this product according to Woofz. Hugely predatory.

The pupcycles are so snug I can't screw the pieces together. I've written to the company three times but haven't received a response. I'm hoping someone in its customer service department will read this and get back to me soon.

Updated: They came back to me to let me know they don't offer refunds when I explained that the first plan with a 30 day trial, and I did not sign up to the plan 2 for €38.95. They let me know I had my more recent refund processed, which was for plan 1. I only knew as I asked them to confirm the amount. This is incredibly sneaky from the company. I would give it no stars if I could. The initial draw you in with the first sign plan for 10 dollars for 30 days. I was also charged today for a second plan for nearly 40 dollars which I did not sign up to. It's a scam. Awaiting response regarding a refund.

The content of the small amount I saw is fine but getting a refund is horrendous. The initial sign up, be careful. I signed up for the trial and there are alot of 'hidden paywalls' which they charged my account. I didn't sign up for an reocurring subscription but apparently you do! I didn't like the sneakiness of the sign up. To me it was dishonest way to get the customer to pay more without you even realising it. I have been refunded some money, but not all. I can only imagine how much money they have made with people giving up on requesting refunds. My loss is $9.91. And their gain :( Edit: I have now managed to talk (via email) to a person. After numerous back and to emails apparently I will be receiving a full refund with 10 business days I am not reviewing their content/services as I didn't even look at the information Woofz sent me, and a small look at the APP. I am reviewing the way they charge. So just make sure you read every prompt before you hit that button 'proceed' Even if you choose 'TRIAL' at the advertised cost you are automatically subscribed. I assumed Trial was not a subscription. Hope this helps. Edit #2 reply from Woofz as you see but no way to reply apart from editing my review. They are sorry my experience was stressful. Damn right it was also inconvenient time wise. My whole morning wasted with waiting for emails from them (actual people) and talking with my bank, locking my card etc as I thought I've been scammed...again. so now I have to wait 7 days for a new card to be issued and advise my normal house hould bill companies Ive got a new card. If Woofz truly believed in assisting with your dog behaviour then they shouldn't take extra amounts of money through a very clever marketing scheme. Bit like Temu. In other words read any fine print before you hit that 'proceed button' I hope they adjust promptly the way their FB advertising to App is set up so noone experience's the same stress I had thinking I had been scammed again. From now on I will be using the 'true' dog trainers who I know. No more AI rubbish.

I was charged 20.07 more than I agreed and using the app seems very very basic and I could have found this online for free.