WoofzReviews of woofz.com

Week commencing 19th February 2024, I paid just under £25 (dollar purchase converted at the point of transaction into sterling) to but a 3 month Woofz training plan. In addition to the 3 month purchase confirmation, I subsequently received details re a further charge for an automated/ongoing renewal. I cancelled the auto renewal as I had not authorised this second payment. I had authorised the first payment which should have given me access to a 3 month training plan, but, when I tried to access the training it proved very difficult and challenging… I contacted Woofz to advise re my access difficulty and they sent me an email with another link/revised instructions. Unfortunately, each time I attempted to access the new link that Woofz provided it kept taking me to a payment page. I contacted Woofz again and was sent another link with further access instructions, this link allowed me to access the training. I was able to perform levels 1 & 2 of the training, but, then continued to experience ongoing problems with the app/accessing when trying to progress further modules. I have now given up on the app it is not very user friendly and clearly has lots of glitches. Disappointingly, I’ve reached the conclusion that I have no alternative but to mark my Woofz purchase down to a costly and very poor customer experience. I wish I’d looked at Trustpilot before I paid for the three month plan as I can now see that many other purchasers have also had similar issues to myself - both in terms of unauthorised subscription renewal and in relation to experiencing problems with the training application itself.