Sandi
This company has the worst customer…
This company has the worst customer service. It tells you how to cancel your subscription and it doesn’t work and they still charge you and they won’t give you your money back. I do NOT recommend them at all. The app had way too much going on and too much to do to be running after a new puppy. No one has time to be doing all this and entering all the info required for the app. Not worth it. Will be doing a BBB complaint as well since they will not refund me. I only had the app for 2 days. Paid the $8. I should not be charged the full amount when I cancelled it and deleted the app 2 days later.
Response from WoofzApr 29, 2024
Hey Sandi! Thanks for reaching out to us. It's important to know that we never charge without our customers' consent. Every step of the process requires their confirmation. Kindly note that once you start a Premium or a Free trial subscription with us, it will auto-renew until you cancel. We provide a clear warning about this on the purchase screen. To manage or cancel your subscriptions, visit your Apple ID/Google Play subscriptions or contact us at [email protected]. That said, we're more than willing to dive deeper into your case. Just shoot us an email with the subject line of 'Woofz.Trustpilot', and we'll happily provide you with a thorough explanation and find the resolution to your case. Looking forward to your message!