WoofzReviews of woofz.com

Response from WoofzJul 8, 2024

Hello there! We're sorry to hear about the issues you faced while seeking a refund for your purchase; we understand your frustration and disappointment. Please get in touch with us at [email protected], where our support team will provide personalized guidance in your case. We are dedicated to ensuring your satisfaction. Hope to hear from you soon!

Response from WoofzJul 8, 2024

Hallo Karola! Wir arbeiten derzeit daran und freuen uns sehr, dass Sie uns darauf aufmerksam gemacht haben. Seien Sie versichert, wir werden so schnell wie möglich Verbesserungen vornehmen. Bitte beachten Sie, dass Sie Ihre Abonnements nur in Ihren Apple-ID-/Google Play-Einstellungen verwalten können, nicht in der Woofz-App selbst. Wenn Sie Probleme beim Kündigen Ihres Abonnements haben, wenden Sie sich bitte an [email protected] mit dem Betreff „Woofz.Trustpilot“, damit wir Ihnen die entsprechenden Anweisungen senden können. Wir warten auf Ihre E-Mail!

Response from WoofzJul 4, 2024

Hi Amber! It's worth noting that subscription management is handled explicitly in your Apple ID settings, not within the app itself. Should you face any difficulties canceling your subscription, you can always drop us a line at [email protected], and we'll send the relevant instructions. As we can see, we're already in touch with you via email and have resolved the issue you've been facing. Let us know if you have any other questions!

Response from WoofzJul 2, 2024

¡Hola Laura! Nos disculpamos por cualquier inconveniente. Si su suscripción ha sido cancelada, no se le debe cobrar. Parece que puede haber habido un error en el proceso. Comuníquese con nosotros en [email protected] con el asunto 'Woofz.Trustpilot' para que podamos investigar y resolver este problema lo antes posible. Su satisfacción es importante para nosotros y estamos aquí para ayudarlo en cada paso del camino. ¡Esperando tu email!

Response from WoofzJul 1, 2024

Greetings! To manage your subscriptions, please remember it's exclusively done within your Apple ID/Google Play settings and not the app. Please get in touch with us at [email protected], with "Woofz.Review" as the subject of the email, so we can identify you and assist with the issue you're facing. Looking forward to hearing from you!

Response from WoofzJun 24, 2024

Hello there! We apologize for any inconvenience. If your subscription has been canceled, you should not be charged. It seems there may have been an error in the process. Please reach out to us at [email protected] with the subject line 'Woofz.Trustpilot' so we can investigate and resolve this issue for you promptly. Your satisfaction is important to us, and we're here to assist you every step of the way. Waiting for your email!

Response from WoofzJun 22, 2024

Hi Shelagh! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). We're already in touch with you via email to resolve the situation. Waiting for your reply!

Response from WoofzJun 18, 2024

Hello! We apologize for any inconvenience. If your subscription has been canceled, you should not be charged. It seems there may have been an error in the process. Please reach out to us at [email protected] with the subject line 'Woofz.Trustpilot' so we can investigate and resolve this issue for you promptly. Your satisfaction is important to us, and we're here to assist you every step of the way. Waiting for your email!