WoofzReviews of woofz.com

Response from WoofzSep 4, 2024

Hi Daryl! We’re sorry to hear about your previous issues. It looks like your concern has been resolved and a refund issued. If you have any further questions or need additional support, please don’t hesitate to reach out to us at [email protected]. We appreciate your feedback and are here to help. Have a great day!

Response from WoofzSep 4, 2024

¡Hola, Juana! Lamentamos saber de tu experiencia y los problemas que has tenido. Woofz está comprometido con la transparencia y con garantizar que los usuarios conozcan los términos de suscripción. Ponte en contacto con nosotros directamente con el asunto "Woofz.Trustpilot" en [email protected]. Queremos abordar tus inquietudes y ayudarte. ¡Que tengas un buen día!

Response from WoofzSep 4, 2024

Hi Jane! We apologize for the confusion and inconvenience. We don’t charge without confirmation, and we’ll help resolve this issue. It looks like we're already in contact with you via email to investigate this further and work to resolve it as quickly as possible. Thank you for bringing this to our attention. Waiting for your email!

Response from WoofzAug 31, 2024

Hola, Antonio. Lamentamos mucho saber lo que te pasó. Si cancelaste tu suscripción pero aún te cobran, es importante que resolvamos este problema. Ponte en contacto con nosotros directamente en [email protected] con "Woofz.Trustpilot" en el asunto y priorizaremos tu caso para ayudarte. Estamos aquí para ayudarte y asegurarnos de que esto se resuelva. ¡Que tengas un buen día!

Response from WoofzAug 28, 2024

Ciao Claudio, Siamo sinceramente dispiaciuti di apprendere dei problemi che hai riscontrato con addebiti non autorizzati. Ti assicuriamo che non addebitiamo importi superiori al piano di abbonamento selezionato. Se hai inviato una richiesta di cancellazione e ti viene ancora addebitato un importo, vogliamo risolvere il problema al più presto. Per assistenza, contattaci all'indirizzo [email protected] con i dettagli del tuo abbonamento e della richiesta di cancellazione. Al momento non disponiamo di assistenza telefonica, ma ci impegniamo a rispondere alle tue preoccupazioni tramite e-mail. Grazie per avercelo segnalato.

Response from WoofzAug 26, 2024

Hello Ashley! Thank you so much for reaching out to us! If you purchased your subscription directly from our website, our customer support team can provide you with a link to check your subscription status or assist you if you're having trouble canceling it. We also want to assure you that we always provide warnings about renewals. If there’s been any confusion, we’re ready to look into your case and investigate it further. Please don’t hesitate to contact us at [email protected]. We’re here to help and look forward to resolving this for you!

Response from WoofzAug 23, 2024

Hello Elena! Thank you for contacting us! We're sorry to hear that the subscription renewal was unexpected for you. Kindly note that there is always a detailed description of the price and renewal on the purchase screen. If you have any queries or require support, please get in touch with us at [email protected], with "Woofz.Trustpilot" as the subject of the email, so we can identify you and assist with the issue you're facing. We are always here to help!

Response from WoofzAug 23, 2024

Hello Nancy! Thank you for reaching out! If your subscription has been canceled, you should not be charged. It looks like we are already in touch with you via email and are waiting for your reply. We are dedicated to ensuring your satisfaction. Waiting for your email!