WoofzReviews of woofz.com

Response from WoofzMay 13, 2025

Hello Jacqueline! While Woofz is primarily designed as a mobile app for phones and tablets, we’re excited to let you know that we also have a web version available here: app.woofz.com. This means you can now access your training content directly from your computer or phone via your browser, making it even more convenient to stay on track with your dog’s progress. If you have any other questions, feel free to contact us at [email protected]! 🐶

Response from WoofzApr 29, 2025

Hi there! We value your rating and apologize for not meeting your 5-star expectations. If you have any ideas or feedback you'd like to provide, please don't hesitate to contact us at [email protected]. We're dedicated to continuous improvement.

Response from WoofzApr 23, 2025

Hello Teresa, Thank you for your feedback, and we’re sorry to hear about the slow performance and freezing issues you’re experiencing. To help improve the app’s responsiveness, please ensure your device has a strong and stable internet connection, and that the app is updated to the latest version. Restarting the app or your device can also resolve temporary glitches. If you’re on Android, clearing the app cache might help as well. Should these steps not resolve the problem, please contact our support team directly at [email protected] with details about your device and app version so we can assist you further. We appreciate your patience and are committed to improving your experience.

Response from WoofzJan 20, 2025

Hi Paula, Thank you for your feedback, and we’re sorry for any inconvenience you’ve experienced. We understand how frustrating unexpected charges can be. Please rest assured that Woofz operates transparently and ethically, and we are not engaged in any fraudulent activities. We always display a clear notice about subscription renewals on the purchase screen. Additionally, as your subscription was purchased directly through our website (https://www.woofz.com/)—typically from an ad on Facebook or Instagram—it isn’t linked to your Apple ID account. This is why it doesn’t appear in iPhone settings. You can manage or cancel your subscription through your Woofz Web Profile at any time. We’re glad our support team promptly responded and confirmed the cancellation for you. Please know we value our customers and strive to address concerns quickly. If you have any additional questions or need further assistance, feel free to contact us at [email protected].

Response from WoofzDec 19, 2024

Hello Linda! Thank you for voicing your concerns. We're committed to offering fair value with useful content and tools to strengthen the bond with your dog, and we apologise if our app didn't meet your expectations. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, resolve the issue you are having with the app, and provide you with a refund. Looking forward to hearing from you.

Response from WoofzNov 12, 2024

Hello Tina, Thank you for sharing your experience. We understand it can feel repetitive when covering exercises your dog already knows, but this approach is designed to build a consistent foundation before moving into more complex training. Many users find that repeating certain exercises helps reinforce good habits systematically, even with dogs that have some training. That said, your feedback is very helpful, and we’d love to assist you in navigating directly to the sections that meet your needs. Please feel free to reach out to us anytime, and we’d be glad to guide you through the app to make it more useful for you and your pup.

Response from WoofzNov 3, 2024

Hello Michelle, We appreciate your feedback and understand your concerns. Just to clarify, all of our subscriptions are set to automatically renew to ensure uninterrupted access, and we provide detailed information about this on the purchase screen prior to commitment. We're transparent about these terms to avoid any misunderstandings. Also, you can always manage your subscription, including turning off auto-renewal, directly in your Woofz Web Profile (https://account.woofz.com/login). We've already reached out to you and processed a full refund for the recent charge. We hope this helps to resolve your concerns. Have a great day!

Response from WoofzNov 2, 2024

Hallo Maggie. Es tut uns wirklich leid, von den Schwierigkeiten zu hören, die Sie hatten. Wir nehmen Ihr Feedback sehr ernst und möchten die Angelegenheit umgehend für Sie klären. Wir bitten Sie, uns direkt unter [email protected] mit dem Betreff „Meowz.Review“ zu kontaktieren. Wir werden Ihren Fall sofort prüfen, sicherstellen, dass keine weiteren Gebühren anfallen, und eine Rückerstattung besprechen. Ihre Zufriedenheit und Ihr Vertrauen sind uns sehr wichtig, und wir möchten dies für Sie in Ordnung bringen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir entschuldigen uns nochmals für die entstandenen Unannehmlichkeiten.