CYNTHIA D.
Training Didn’t Work and Terrible Customer Service
Paid $30 for 3 months. We could not get past the first lesson. I contacted them for help, and asked if they could automatically move me on to the next command so I could try other lessons. They sent an email repeating the same command steps from the app which weren’t working, and did not allow me access to other command trainings. I was not able to cancel on my phone, and they auto renewed me and charged $60. I emailed the same day I was charged and asked if they could refund it because they could see I hadn’t used the app in months and I wasn’t able progress beyond the first command which was learning her name. They denied a refund. I’m out $90 total and my puppy only learned her name!
Response from WoofzSep 16, 2024
Hello Cynthia! We're really sorry for the trouble you’ve faced. We never charge without confirmation and always warn about auto-renewals. Please send screenshots of your issues to [email protected] with the subject line 'Woofz.Trustpilot.' We want to review this and find a solution for you. Your satisfaction is important to us. Waiting for your email!