WoofzReviews of woofz.com

Response from WoofzSep 21, 2024

¡Hola Freddy! Sentimos mucho tu experiencia. Queremos asegurarte que somos totalmente transparentes con nuestros términos de suscripción, que se indican claramente en la pantalla de compra antes de realizar cualquier pago. Al revisar nuestros registros, vemos que nos ha comprado dos productos: una suscripción Premium y un programa de formación adicional. Tenga en cuenta que la compra del programa adicional es totalmente opcional, y esto se indicó claramente en la pantalla de compra antes de realizar el pago. Nuestro objetivo nunca es engañar a nuestros clientes, y nos disculpamos sinceramente si ha habido alguna confusión. Por si acaso, puedes consultar toda la información sobre tu plan o cancelar la renovación automática en tu perfil Woofz Web: https://account.woofz.com/login. Además, ya nos hemos puesto en contacto contigo en nuestra correspondencia anterior y te hemos reembolsado la totalidad de tu pago reciente como gesto de buena voluntad. Si necesitas más ayuda o aclaraciones, no dudes en ponerte en contacto con nosotros en [email protected]. Estaremos encantados de ayudarle y garantizar su completa satisfacción. Gracias por tu comprensión y esperamos resolver este problema pronto.

Response from WoofzSep 21, 2024

Hi Patricia! Thank you for sharing your feedback, and we sincerely apologize for any confusion regarding the subscription. We understand how unexpected charges can be frustrating, and we're truly sorry for any inconvenience this may have caused. It seems you initially signed up for a monthly intro offer at a discounted price of USD 19.99. After the first month, this automatically converts into a full subscription at USD 39.99, as indicated in the purchase terms. We fully understand your point of view, but we always make sure to warn our customers of the auto-renewable nature of our subscriptions — such conditions were indicated on the purchase screen before you made the payment. We have no intention of hiding them. We value your experience with Woofz and would love to find a solution that works for you. Please email us directly at [email protected] with the subject line "Woofz.Trustpilot", and we’ll do our best to resolve this, including offering a refund if appropriate. Thank you again for giving us the opportunity to make things right!

Response from WoofzSep 21, 2024

Hi Don! Thank you for your comment. We understand your concern and would like to explain how Woofz subscriptions work. There are two types of subscriptions: 1. A web subscription, which you purchase via an ad on Facebook/Instagram using your bank card on our website: https://www.woofz.com/. This subscription is not linked to your Google Play or Apple ID, which is why it cannot be canceled through the Play Store. To manage or cancel this subscription, please log in to your Woofz web profile: https://account.woofz.com/login. 2. A direct app subscription, which is directly billed through the Play Store. As you mentioned, this subscription was canceled. These are two independent subscriptions, and canceling one does not automatically cancel the other. It appears that you purchased both subscriptions. Please note that only you can manage your Play Store subscriptions, and we do not have access to your Google Play account to make changes remotely. However, we have already issued a full refund for you during our previous communication. We hope this clarifies the situation. Thank you for your patience and understanding!

Response from WoofzSep 18, 2024

Hi Mia! We’re truly sorry for the confusion and frustration you’ve experienced. We never charge users without their explicit confirmation and always provide clear information about products, renewal terms, and pricing before any purchase is completed, and again in the confirmation email. We’re committed to resolving this issue and clarifying any misunderstandings. Please check your email for our ongoing communication, and we appreciate your patience as we work to address your concerns. Have a great day!

Response from WoofzSep 18, 2024

Hi Sean! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). We have received your support request and will be reaching out to resolve this issue for you as quickly as possible. We are committed to addressing your concerns and finding a fair solution.

Response from WoofzSep 17, 2024

Hi Jonathan! We’re truly sorry to hear about your recent experience. We strive to clearly communicate information regarding trial periods and auto-renewals before purchase and in our confirmation emails. However, we understand how this could have been overlooked. We've already addressed your concern via email and provided a refund as an exception, even though it wasn’t required under our terms. We regret that our resolution may not have fully met your expectations. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at [email protected]. We're here to help.

Response from WoofzSep 16, 2024

Hi Diana! I’m truly sorry to hear about your experience. Please note that we make every effort to clearly communicate information about auto-renewals before purchase and in the confirmation email. You can manage your subscription directly in your account or contact our support team for assistance. We have addressed this matter via email and have provided a refund as an exception, even though it was not required by our terms. We regret that our resolution did not meet your expectations. Should you have any further questions or require additional support, please do not hesitate to reach out to us via email. We are here to assist you at [email protected]. Have a good day!

Response from WoofzSep 16, 2024

Hallo Maren! Es tut mir wirklich leid, von den Schwierigkeiten zu hören, die Sie hatten. Wir nehmen diese Angelegenheiten ernst und möchten helfen, dieses Problem zu lösen. Bitte kontaktieren Sie uns unter [email protected] mit der Betreffzeile „Woofz, Trustpilot“, damit wir die Situation untersuchen und Ihnen weiterhelfen können. Ihr Feedback ist uns wichtig und wir sind hier, um Ihnen zu helfen. Warte!