WoofzReviews of woofz.com

Response from WoofzOct 3, 2024

Hello Michel, Thank you for contacting us here. I’m sorry to hear that your experience has not been perfect. As far as I can see, my colleagues have sent you log in instruction by email. I will re-sent it you you once again if you cannot find it. When you start a subscription with us, whether it’s a Premium plan or a free trial, it’s important to keep in mind that it will automatically renew until you decide to cancel. Your subscription renewed as planned once your trial period ended. Please contact us at [email protected] once again, where our support team will be glad to provide the more detailed explanation.

Response from WoofzOct 2, 2024

Hello! We're sorry to hear about your dissatisfaction, and we understand your frustration regarding the subscription charges. According to our records, you purchased a weekly intro offer, which converts into a monthly subscription for USD 39.99 after the 7 days are over. We fully understand your point of view, but we always make sure to warn our customers of the auto-renewable nature of our subscriptions — such conditions were indicated on the purchase screen before you made the payment. We have no intention of hiding them. Just in case, you can always check all the information about your plan or cancel the auto-renewal in your Woofz Web Profile: https://account.woofz.com/login. During our previous communication, we processed a full refund for both renewals. We want to assure you that we take these matters seriously and are here to help. If you need further assistance or have more questions, please don't hesitate to reach out to us at [email protected]. Your feedback is important to us, and we aim to improve your experience with Woofz.

Response from WoofzSep 27, 2024

Hello Helen, thank you for contacting us. Thank you for reaching out to us. We’re really sorry to hear about your experience and understand how frustrating this must be for you. We want to reassure you that the renewal conditions are clearly displayed on the screen before payment, and we only process charges with your confirmation. You can also cancel your subscription anytime directly through the app. In case of dispute, please note that you lose access to the app as soon as you open it. We understand this outcome may not be what you were hoping for, but unfortunately, we don’t have control over the decision since PayPal handles that. In case of other questions please email us again at [email protected].

Response from WoofzSep 27, 2024

Hello, thank you for contacting us. We’re truly sorry to hear that your experience wasn’t perfect and we totally understand how frustrating that can be. We provide clear info about the auto-renewal on the purchase screen, and you can cancel your subscription anytime in your profile settings within the app. If you have difficulties or questions, just hit the "Contact us" button in the app- we're always here to help. If you need help with cancellation, drop us a line at [email protected] and we will assist you with that.

Response from WoofzSep 27, 2024

Hello Bonnie, thank you for reaching out. Please get in touch with us at [email protected] with full details of your query and we will be glad to assist you. We hope to hear from you soon!

Response from WoofzSep 26, 2024

Hello Punnya, we’re sorry your experience wasn’t perfect. We apologize if the cancellation process was unclear and caused any inconvenience. For future reference, you can cancel your subscription anytime directly through the app in your profile settings, where you'll also find details of your plan. If you run into any issues, there is "contact button" in the app and we are always there to help. We totally understand where you're coming from. However, we always make sure our customers are aware of the automatic renewal feature. The terms were clearly stated on the purchase page before you completed your payment, as transparency is our priority. If any questions remain, you can reach us at [email protected] and we will provide you with additional details.

Response from WoofzSep 25, 2024

Hi Marcela! We completely understand your frustration and sincerely apologize for the negative experience. We've already reached out to you via email and issued a full refund after reviewing your case. We’d like to clarify that we always ensure to notify our customers about the auto-renewable nature of our subscriptions — this information was displayed on the purchase screen before confirming payment. Our intention is never to obscure these terms. Just in case, you can manage your subscription, view details, or cancel the auto-renewal anytime through your Woofz Web Profile (https://account.woofz.com/login). If there's anything else we can do to assist, please don’t hesitate to reach out at [email protected]. We're here to help!

Response from WoofzSep 23, 2024

Hi Claire, we're truly sorry to hear about your experience and any frustration caused by the unexpected charges. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Just in case, you can always check all the information about your plan or cancel the auto-renewal in your Woofz Web Profile: https://account.woofz.com/login. We noticed that you already reached out to our support team, and we have issued a full refund for your recent payment. We strive to provide clear communication regarding billing and subscription terms, and we regret that this wasn't your experience. If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected]. Your feedback is invaluable to us, and we're committed to improving our services. Thank you for bringing this to our attention.