WoofzReviews of woofz.com

Response from WoofzOct 8, 2024

Greetings! We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you. At Woofz, we always aim to provide transparency when it comes to our subscription terms and free trials. It’s never our intention to mislead anyone, and we genuinely regret that this situation made you feel otherwise. Please reach out to us at [email protected] with the subject "Woofz.Review" so we can take a closer look at the charges and work on resolving this issue, including discussing a refund. Your feedback is invaluable, and we want to ensure this is handled to your satisfaction. As for the concerns regarding social media, we want to assure you that we do not engage in deceptive practices. We strive to build a real and trusted community, and every interaction matters to us. If there's anything more we can do to address your concerns, please don’t hesitate to let us know—we're here to help.

Response from WoofzOct 7, 2024

Dear Elizabeth, we're very sorry to hear about the trouble you've had with Woofz, and we understand how frustrating the technical issues and delays in support must have been for you. This isn’t the experience we want for our users, and I apologize for any inconvenience caused. Please rest assured that we’ve processed your refund as mentioned in our emails, and it should be on its way to your account. Your feedback is very important to us, and we are actively working to improve the app's performance and support response times. If there’s anything else we can do to help, please let us know.

Response from WoofzOct 5, 2024

Hi Lisa, thank you for sharing your experience with us. We sincerely apologize for the difficulties you've faced regarding cancellation. We appreciate your honest feedback as it helps us improve. We have already issued a full refund for your recent payment, and if there's anything else we can do to assist you, please don’t hesitate to reach out at [email protected]. Your satisfaction is important to us, and we hope to regain your trust in the future.

Response from WoofzOct 4, 2024

Hello Peter, thank you for your feedback. The renewal conditions, including subscription terms, were outlined on the purchase screen before completing your initial payment. Our app operates on an automatic renewal system to ensure continuous access to premium features without interruption. We understand, though, that these details may have been overlooked, and we sincerely apologize if this caused any confusion. Just in case, you can cancel your subscription anytime directly in the app by going to Profile Settings > Manage Subscription. Please reach out to us at [email protected], and our team will offer personalized assistance to help resolve your issue. We're committed to ensuring your satisfaction and look forward to hearing from you soon!

Response from WoofzOct 3, 2024

Hi, I’m sorry to hear about the issues you’ve encountered regarding your subscription and the unexpected charge. The only reason why it could happen is that the subscription was not cancelled Please reach out to us directly at [email protected] with the subject line "Woofz.Trustpilot" so we can identify you, and we'll do our best to resolve the issue. Looking forward to your email.

Response from WoofzOct 3, 2024

Hello Lynda, thank you for contacting us. Firstly, I apologize if the cancellation process was unclear and caused any frustration. I completely understand how that could be inconvenient. Please note, you can cancel your subscription anytime directly through the app by heading to Profile Settings > Manage Subscription. Please drop us a line to [email protected] and we will help you with cancellation. Looking forward to your email!

Response from WoofzOct 3, 2024

Hi Valery, I truly apologize for the frustration you’ve experienced regarding your subscription and the unexpected charges. Your feedback is important, and I want to assure you that we take these concerns seriously. We want to assure you that transparency is very important to us. We always make sure to inform our customers about the auto-renewal feature on the purchase screen before completing any payment. Our goal is never to mislead, and we apologize if this caused any confusion. As far as I can see, my colleagues got in touch with you by email and have already issued the refund for you. We genuinely appreciate your feedback and are committed to improving our service to prevent situations like this in the future. Thank you for your patience, and I look forward to assisting you further.

Response from WoofzOct 3, 2024

Hi, I’m truly sorry to hear about your experience and the difficulties you’ve faced in canceling your subscription and accessing your account. I understand that managing subscriptions can sometimes be confusing. Please note, that you can cancel your subscription at any time directly through the app. Just go to Profile Settings > Manage Subscription. In case of any difficulties in the app just tap the "Contact us" button and we will be glad to help. Please drop us a line at [email protected] with the subject line "Woofz.Trustpilot" so we can identify you, and we'll send the relevant instructions. Waiting for your email!