WoofzReviews of woofz.com

Response from WoofzOct 28, 2024

Hello, I’m really sorry to hear about your experience, and I understand how frustrating this situation must be for you. To address your concerns, please note that our subscriptions do require cancellation prior to the renewal date to avoid any charges. I apologize if this was not clear or if you faced difficulties in the cancellation process. You can cancel your subscription anytime directly in the app by going to Profile Settings > Manage Subscription. If you need further assistance, please contact us at [email protected] with the subject line "Woofz.Review," and we’ll be happy to help!

Response from WoofzOct 25, 2024

Hello Abigail, Thank you for contacting us. I'm really sorry to hear about your experience, and I understand how frustrating it must be to feel trapped by a subscription you didn’t intend to renew. Please know that when you sign up for a trial, it automatically converts into a subscription unless canceled before the trial ends. While this information is provided during the signup process, we understand that it can sometimes be confusing. Just in case, you can cancel your subscription anytime directly in the app by going to Profile Settings > Manage Subscription. Is far as I can see, my colleagues have already get in touch with you be email and issued the refund for you. If something remains unclear or you have any questions, we will be happy to assist you.

Response from WoofzOct 17, 2024

I understand how payment-related issues can be frustrating, but please note that our subscription terms are clearly disclosed on the purchase screen right before you complete your purchase. We encourage our users to carefully read all conditions before deciding to join our Premium subscription. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, and we will arrange the refund for you.

Response from WoofzOct 17, 2024

Hi! Woofz is a 100% secure app backed by Stripe and PayPal, ensuring your payment is safe with us. In addition, all subscription conditions are thoroughly described on the purchase screen, while cancellation and refund conditions are thoroughly described in Woofz's Terms of Use. We are sorry to hear that your experience with Woofz wasn't satisfying. Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify you and discuss your refund.

Response from WoofzOct 16, 2024

Hello Melissa, Thank you for sharing your experience, and we're truly sorry for the frustration you've encountered. We aim to be as transparent as possible with our subscription process and the renewal price is always shown on the screen before the payment, and we apologize if it wasn’t clear. You can cancel your subscription anytime directly through the app by going to Profile Settings > Manage Subscription. As far as I can see, my colleagues have already got in touch with you by email and arranged the refund for you. We will be happy to provide you with further assistance whenever you need it.

Response from WoofzOct 15, 2024

Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you faced with cancelling your subscription. This is certainly not the level of service we strive to provide, and we understand your frustration. It sounds like there may have been some confusion between the cancellation methods on different platforms (Apple and our website), and we apologise for any inconvenience this caused. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, and we will arrange the refund for you

Response from WoofzOct 14, 2024

Hi Jannine! We sincerely apologize for your experience. The automatic renewal policy is outlined during registration to ensure transparency, but we understand it can sometimes be overlooked. You can always view the details of your subscription and cancel the automatic renewal option in your Woofz web profile. We have processed your refund, and it should appear in your account shortly. Your subscription has also been cancelled, so no further payments will be taken. We appreciate your feedback, so if you have any further questions or concerns, please feel free to reach out at [email protected]. Thank you for bringing this to our attention!

Response from WoofzOct 8, 2024

Nous sommes vraiment désolés d'apprendre que vous avez eu une mauvaise expérience avec Woofz. Ce n'est pas le service que nous souhaitons offrir. Nous travaillons à améliorer la disponibilité de l'application dans plusieurs langues et à rendre les leçons plus accessibles. Votre retour est précieux et nous aidera à nous améliorer. Veuillez nous contacter à [email protected] avec le sujet "Woofz.Review" afin que nous puissions examiner votre situation et discuter d'un éventuel remboursement. Nous souhaitons vraiment vous aider à obtenir la meilleure expérience possible avec notre application. Merci de votre compréhension !