WoofzReviews of woofz.com

Response from WoofzNov 11, 2024

Hello Ivonne! We’re truly sorry to hear about your experience, and we understand how frustrating it must have been not to receive a timely response. Due to a high volume of inquiries, there were some delays in our responses, but we’ve since reviewed your case and processed a full refund for your recent payment. Thank you for your patience and for bringing this to our attention—it helps us improve our service. Please don’t hesitate to reach out if there’s anything more we can assist you with.

Response from WoofzNov 7, 2024

Hello, Kristen. We’re sorry to hear you feel this way and understand your frustration. Just to clarify, all subscriptions are set to auto-renew after the trial period unless cancelled, and these terms are clearly outlined before confirming the purchase. In addition, we would like to remind you that subscriptions do not start without your approval as you choose and authorise the corresponding plan by passing a security check (entering the CVC code, 3D Secure, etc.) when you subscribe. For us to resolve this properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify your account and issue a refund for you. We apologise for all the inconvenience and look forward to your email.

Response from WoofzNov 6, 2024

Hello, Thank you for contacting us. We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must be for you, but the only reason this could have happened is if the subscription wasn’t canceled. We’re committed to resolving this and would love the chance to assist you. Kindly reach out to us directly at [email protected] with the subject "Woofz.Review," and we’ll do everything we can to resolve the issue. Waiting for your email!

Response from WoofzNov 5, 2024

Hallo Nicole! Wir entschuldigen uns für Ihre unbefriedigende Erfahrung mit Woofz. Es ist jedoch wichtig zu beachten, dass wir niemals Gebühren ohne die Zustimmung unserer Kunden erheben. Jeder Schritt des Prozesses erfordert ihre Bestätigung. Wir möchten Sie daran erinnern, dass Abonnements nicht ohne Ihre Zustimmung beginnen, da Sie den entsprechenden Plan auswählen und autorisieren, indem Sie beim Abonnieren eine Sicherheitsprüfung (Eingabe des CVC-Codes, 3D Secure usw.) bestehen. Dennoch sind wir gerne bereit, Ihren Fall genauer zu untersuchen. Bitte kontaktieren Sie uns unter [email protected], damit wir Ihr Abonnement identifizieren und eine Rückerstattung für Sie ausstellen können.

Response from WoofzNov 5, 2024

Hi Hannah! We’re sorry to hear you feel this way and understand your frustration. Just to clarify, all subscriptions are set to auto-renew after the trial period unless cancelled, and these terms are clearly outlined before confirming the purchase. If you’re having trouble canceling or believe there’s been an issue with your account, please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify your account and issue a refund for you.

Response from WoofzOct 30, 2024

Hi, and thank you for voicing your concerns. We apologize for your disappointing experience. We're committed to offering fair value with useful content and tools to strengthen the bond with your dog, and we are sorry if our app didn't meet your expectations. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, and we will arrange the refund for you.

Response from WoofzOct 29, 2024

Hello! We are sorry to hear about this situation.it is important to mention that subscriptions do not start without our users' approval, as they need to choose and authorize the corresponding plan by passing a security check (entering the CVC code, 3D Secure, etc.) when subscribing. Besides, our billing is handled by third-party platforms like Stripe and PayPal, which are picky regarding business cooperation. It seems like you're encountering some difficulties logging in as well. Please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, help you with the issue, and arrange your refund.

Response from WoofzOct 29, 2024

Hello! We’re sorry to hear you feel this way and understand your frustration. Just to clarify, all subscriptions are set to auto-renew after the trial period unless cancelled, and these terms are clearly outlined before confirming the purchase. If you’re having trouble canceling or believe there’s been an issue with your account, please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify your account and issue a refund for you.