WoofzReviews of woofz.com

Response from WoofzNov 28, 2024

Hi Zelda, we're truly sorry for the frustration you've experienced with our subscription process. It’s important to us that all our users feel informed and supported, and we regret that you didn’t receive the clarity you deserved regarding your subscription. To clarify, our subscriptions automatically renew at the end of the trial period to prevent interruptions in access, and this is indicated during sign-up. That said, we understand your concerns. Please contact us at [email protected] with the subject "Woofz.Review" so we can revisit your case and discuss the possibility of a refund. Your feedback is crucial for us to improve. Thank you for sharing your experience, and we hope to resolve this matter promptly.

Response from WoofzNov 27, 2024

Hola Marco! Lamentamos mucho escuchar sobre tu experiencia y entendemos completamente tu frustración. Queremos ser lo más transparentes posible, y sentimos si la información sobre la renovación automática no quedó clara. Por favor, escríbenos a [email protected] con el asunto "Woofz.Review" y estaremos encantados de revisar tu caso y discutir las opciones disponibles para resolverlo. Valoramos tus comentarios y queremos aprender de ellos para mejorar nuestra comunicación y servicio. Gracias por tu paciencia y comprensión.

Response from WoofzNov 25, 2024

Hello Nina, We’re sorry to hear about your concerns. Please rest assured that all payments are processed securely through trusted platforms like Stripe or PayPal, ensuring no unauthorised charges occur. Renewal payments are only processed if the subscription hasn’t been cancelled, as outlined during the signup process. For us to handle this issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify your account. We’ll gladly review your case in detail and arrange a refund for you. Your satisfaction means a lot to us, and we’re committed to resolving this for you. Best regards, The Woofz Team

Response from WoofzNov 21, 2024

Hi Jennifer We’re sorry to hear about your experience and truly regret any frustration this has caused. At Woofz, we strive to make both our app and our processes user-friendly, including unsubscribing. It’s concerning to hear that payments continued after your initial request to unsubscribe. This isn’t the experience we want for our users. While we usually send instructions to cancel the subscription to our users immediately after the initial request, we’d like to investigate your case further to ensure everything is resolved. Please contact us at [email protected] with the subject line "Woofz.Review,". We’ll prioritise resolving this issue and will process your refund promptly. Thank you for bringing this to our attention, and we hope to make this right for you.

Response from WoofzNov 21, 2024

Hi Jack, thank you for sharing your feedback. We're truly sorry for the experience you've had — it certainly doesn't reflect the service we aim to provide. It seems that during the subscription process, your email wasn't properly linked, which led to difficulties logging in and accessing paid features. We understand how frustrating this can be, and we regret that our automatic reply email did not provide the guidance you needed. To resolve this, we have issued a refund for the most recent payment. You should see the funds return to your account within 5-10 business days. Additionally, we've extended your subscription by six months at no cost, so you can explore all of the features properly without further charges. We genuinely appreciate your patience and hope this helps restore your confidence in us. If you need any more help, please feel free to reach out — we're here to assist.

Response from WoofzNov 17, 2024

Hello Marina, thank you for sharing your feedback. We’re sorry if there was any misunderstanding regarding our free courses. We do offer some initial content for free, but to unlock the full experience, including advanced features and courses, a subscription is required. Our Premium plan offers several benefits, including courses designed by professional cynologists, easy tracking of your dog’s progress, and tools to help set up a consistent training routine. We strive to make this clear during sign-up and apologize if it wasn’t communicated well enough. We appreciate your input as it helps us improve. If you have any other concerns or suggestions, feel free to let us know at [email protected]

Response from WoofzNov 13, 2024

Hello Giada, we’re very sorry to hear about your experience, and thank you for sharing your feedback. Currently, Woofz offers some content in Italian, and we are actively working to expand the localization to include more Italian-language content. However, we apologize if this wasn’t fully clear. The recent 39.99 USD charge was part of the automatic renewal process at the end of the initial subscription period. To resolve the issue, we have already processed a full refund, and your subscription has been canceled to prevent any future charges. Thank you for allowing us the opportunity to address your concerns, and please don’t hesitate to reach out if there’s anything more we can help with.

Response from WoofzNov 12, 2024

Hello Olivia, We're sorry to hear about the frustrating experience you've had. We are sorry that you've got into a situation like this, and we apologize if the charge was unexpected to you. It was never our intention. However, the only reason why you can be charged is that your subscription wasn't cancelled on time or at all, that's why it auto-renewed.  Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify you and we will issue the refund for you. Waiting!