WoofzReviews of woofz.com

Response from WoofzJan 2, 2025

Hello Phillip, We’re really sorry to hear about your experience. We completely understand your concerns, and we want to assure you that transparency is very important to us. We always make sure to inform our customers about the auto-renewal feature on the purchase screen before completing any payment. Our goal is never to mislead, and we apologize if this caused any confusion. Please reach out to us at [email protected] with the subject line "Woofz.Review" and we will issued the refund for you. Waiting!

Response from WoofzDec 27, 2024

Hello John, Thank you for sharing your feedback. We’re sorry to hear that our app didn’t meet your expectations. Our goal is to create a supportive and helpful experience for all users, and we’re always open to suggestions on how we can improve. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, and we will arrange the refund for you. Thank you, and have a Happy Holidays!

Response from WoofzDec 26, 2024

Hello Richard, We deeply regret that you've got into a situation like this. We take subscription management seriously and want to ensure all our users have a positive experience. According to our records, you purchased a weekly intro offer for 5.52 GBP, which converts into a monthly subscription for 31.59 GBP after the 7 days are over. We're sorry if this transaction was a surprise, however, we'd like to point out that the renewal terms are disclosed on the purchase screen before you commit and the only reason why you can be charged is that your subscription wasn't canceled on time or at all, that's why it auto-renewed.  You can cancel your subscription anytime directly through the app by navigating to Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. Alternatively, you can use this direct link: https://account.woofz.com/ to access your account and cancel your plan. To resolve this, we have issued a refund for your recent payment. You should see the funds return to your account within 5-10 business days. We genuinely appreciate your patience and hope this helps restore your confidence in us. If you need any more help, please feel free to reach out — we're here to assist.

Response from WoofzDec 25, 2024

Hello Timire, thank you for sharing your feedback. We sincerely regret that your experience with Woofz fell short of your expectations. We want to assure you that our subscription terms, including auto-renewal, are clearly displayed on the purchase screen before any payment is made. This ensures our users are fully informed. That being said, we completely understand how this situation was frustrating for you. To address your concerns, we already issued a full refund of the 38.95 USD charge as a gesture of goodwill and have canceled your subscription to ensure no further charges. We hope this resolution shows our dedication to making things right. Thank you for giving us the opportunity to resolve this. If there’s anything else we can do for you, please don’t hesitate to reach out.

Response from WoofzDec 24, 2024

Hello Chloe, we’re truly sorry to hear about your frustrating experience and completely understand how upsetting this must feel. We’d like to clarify that subscription prices can vary depending on your location and the type of subscription (web or mobile). We also want to assure you that we always outline the terms of the subscription, including the automatic renewal, during the purchase process. Please note that you can always review the subscription terms and manage or cancel the auto-renewal in your Woofz Web Profile (https://account.woofz.com/) The automatic renewal is in place to ensure uninterrupted access, but we understand it’s easy to forget about the renewal, and for that, we sincerely apologize for any confusion. Please contact us at [email protected] with the subject line "Woofz.Review," and we’d be happy to review your case, discuss refund options, and help resolve any misunderstandings about your subscription. Your feedback is very important to us, and we’re committed to improving our communication and service. Thank you for sharing your concerns, and we hope to make things right.

Response from WoofzDec 21, 2024

Hi Karen, We deeply regret that you've got into a situation like this, and we apologize if the charge was unexpected to you. It was never our intention. However, the only reason why you can be charged is that your subscription wasn't canceled on time or at all, that's why it auto-renewed.  You can cancel your subscription anytime directly through the app by navigating to Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. Alternatively, you can use this direct link: https://account.woofz.com/ to access your account and cancel your plan. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you and arrange a refund. Waiting!

Response from WoofzDec 21, 2024

Hello! We’re sorry to hear about the issue you’ve encountered. We take subscription management seriously and want to ensure all our users have a positive experience. We apologize if the charges were unexpected. However, this issue may have occurred because the subscription was not successfully canceled. You can cancel your subscription anytime directly through the app by navigating to Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. Alternatively, you can use this direct link: https://account.woofz.com/ to access your account and cancel your plan. Could you email us at [email protected] with the subject line "Woofz.Review" so we can identify you? We will then arrange the refund for you. We’re waiting!

Response from WoofzDec 19, 2024

Hello Ken, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and disappointment this situation has caused. We strive to make the auto-renewal policy clear during the sign-up process, and we regret if this wasn’t as transparent as it should have been for you. We deeply understand how upsetting it can be to feel caught off guard by unexpected charges, and we sincerely apologize for any confusion. Our aim is always to provide valuable content that enhances the bond between you and your dog, and we regret that the app didn’t meet your expectations. We’d also like to reassure you that Woofz is a secure platform, supported by trusted payment providers like Stripe and PayPal, so your payments are always handled safely. We’d like to make this right for you. Please reach out to us at [email protected] with the subject line "Woofz Review," and our team will promptly locate your account and work to arrange a refund for you. Your feedback is invaluable, and we’re committed to learning from it to improve our service for all our users.