WoofzReviews of woofz.com

I can't bypass steps that my dog has already mastered

I was not aware this was a monthly subscription. I am so tired of misleading/fraudulent apps that don't make it clear that you are signing up for a subscription and will be billed monthly. Once I saw they had billed me again, I contacted them to cancel my subscription and refund my money. They refused to refund my money. While the app was fine, it was nothing ground breaking in terms of dog training. I do like that you go step by step and it gives you time to practice,but I don't like that you can't jump ahead to a section that might benefit you now. They force you to go in order which is annoying. All in all, the training is fine, but their business practices are suspect. I would not recommend them for that reason. I don't know why companies don't just disclose info in such a way as it is obvious you are signing up for a subscription.

Hatte bereits eine Bewertung abgegeben da ich gekündigt habe und die Abbuchungen weiter liefen. edit: nachdem ich bereits im Februar, März und Juni Emails geschickt hatte wurde JETZT endlich reagiert: Positiv: endlich hat man sich gemeldet. Es wurde ein Teilbetrag erstattet! Negativ: ich reagierte rechtzeitig, woofz reagierte so spät das ich jetzt von 340€ gesamtschaden 208€ erstattet bekam. Die 130€ die woofz abbuchte ohne Erlaubnis die fehlen und die werden nicht zurück gebucht obwohl ICH bereits im Februar Kontakt Aufnahm und keiner reagiert hatte.

I have reached out per email 9 days ago related to my refund request with 2 follow ups, including Instagram (the lady let me know I will be contacted) and still nothing. I see you're replying to people here. Can I finally get an update? Thank you.

Simply awful. I payed for a trial, I was not prompted to create and account, they have taken an extra payment from my account that I did not authorise. I will be contacting my bank to report this as a scam. UPDATE- they have now taken further money without permission and signed me up for a subscription for something I can’t even use, over £30! How dare you. Also ignored my email that the scum bag that responded told me to send. Update 2- after my comments on here I received an email stating a refund was issued & they have cancelled the subscription. I do not recommend woofz, I feel that it was NOT clear a trail would automatically sign you up for a subscription and it’s taken making a lot of noise to get the issue resolved. It’s really NOT clearly disclosed that you’re automatically signed up to a subscription. Many thanks to Andrea who emailed me. Added one star for her efforts in rectifying the situation.

I followed the link through Instagram and paid US$20 for three months of training. Upon downloading the app it proceeded to ask me to pay $12.49 per week. I’m a bit at a loss as to what to do next as my issue has gone unresolved

The app is decent, I like the videos and text based training suggestions. They aren’t as good as an actual dog trainer. The information they give could be found easily in a library book, but it’s convenient in app form. Where it falls apart is the subscription. I paid a little over $15 and thought it was a one-time charge. I never saw any mention of a recurring subscription fee. After one month my credit card was charged $38.95. I immediately contacted Woofz through the app and got only an automated email about how to cancel my subscription. I tried to contact them twice more to get a refund of the $38.95, but haven’t heard from them. I had to go through my credit card company to have the charge reversed.

I initially signed up for a 1 week’s experience, to try this app out. The app is overall easy to navigate and simple. But don't get stung like I did. I didn't realise that it automatically renewed, meaning I was charged £30 for a one-month subscription! This is way too expensive and I would rather pay for face-to-face puppy training for that price.