WoofzReviews of woofz.com

Response from WoofzJan 23, 2025

Hi Lucy! We're sorry to hear that our app didn't meet your expectations and the subscription renewal was unexpected for you. I would like to underline that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). I can also see that my colleagues have already contacted you and issued a refund. In case you have more questions or suggestions on how we can improve, please feel free to reach out. We are here for you!

Response from WoofzJan 21, 2025

Hello Diana, Thank you for sharing your experience with us, and we're truly sorry for the frustration you've faced. It seems from the context that you may have purchased a monthly intro offer at a discounted price, which converts into a subscription at the full price after the first month. We do our best to provide clear information about the auto-renewal policy on the purchase screen, but we understand this can sometimes be missed. We apologize if this caused any confusion, and we're sorry to hear that the app didn't meet your expectations. Our goal is to offer valuable content for you and your dog, and we’d love the opportunity to resolve this issue for you. Please reach out to us at [email protected] with the subject line "Woofz.Review," so we can identify your account and arrange a refund for you. Looking forward to hear from you.

Response from WoofzJan 17, 2025

Hi Vicky! We’re truly sorry to hear about your experience and understand how frustrating this must be. When a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage/cancel the subscription in your Apple ID/Play settings. Also, I would like to reasure you that Woofz is a 100% secure app backed up by Stripe and PayPal, so your payment is safe with us. Please reach out to us at [email protected] with the subject "Woofz.Review," and we'll do our best to assist you! 🐶✨

Response from WoofzJan 17, 2025

Hello, Lisa! We're sorry to hear about the issues you faced while seeking a refund for your purchase; we understand your frustration and disappointment. I would like to clarify for you that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial), and I am really sorry if this information wasn't clearly indicated. Please reach out to us at [email protected] with the subject "Woofz.Review," and we'll do our best to assist you! 🐶✨

Response from WoofzJan 16, 2025

Flavio, we sincerely regret your challenges in pursuing a cancelation of your subscription and refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. I can see that my colleague has already replied to your email today to notify you that we have canceled your subscription and initiated a refund for you. If you still need help or have any questions left, just reply to our email, and we will gladly help you.

Response from WoofzJan 16, 2025

Hallo Christa! Es tut uns leid, von den Problemen zu hören, mit denen Sie konfrontiert waren. Wir verstehen Ihre Frustration und Enttäuschung. Bitte kontaktieren Sie uns unter [email protected] mit dem Betreff „Woofz.Review“. Unser Support-Team wird Sie in Ihrem Fall persönlich beraten. Ihre Zufriedenheit ist unser oberstes Ziel. Wir hoffen, bald von Ihnen zu hören!

Response from WoofzJan 15, 2025

Hallo, es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung unzufrieden sind. Wir möchten betonen, dass die automatische Verlängerung bei Abschluss transparent kommuniziert wird, und Sie Ihr Abo jederzeit einfach kündigen können. Es tut uns leid, dass der Inhalt für Sie nicht hilfreich war – wir arbeiten ständig daran, unsere Inhalte zu verbessern, um den Bedürfnissen unserer Nutzer besser gerecht zu werden. Bezüglich unserer Geld-zurück-Garantie möchten wir klarstellen, dass diese unter bestimmten Bedingungen gilt und keine automatische Rückerstattung für jeden Antrag garantiert, wie in unseren Nutzungsbedingungen beschrieben. Bitte kontaktieren Sie uns unter [email protected] mit dem Betreff "Woofz.Review," und wir werden unser Bestes tun, Ihre Situation zu prüfen und eine Lösung zu finden. Vielen Dank für Ihre Geduld und Ihr Feedback – es hilft uns, besser zu werden.

Response from WoofzJan 12, 2025

Hello Leila, We are sorry to hear that you feel this way, as we are a professional business with thousands of satisfied customers. Your feedback is important to us, and we take concerns like these very seriously. Please note that once you start a premium or free trial subscription, it will automatically renew until you cancel it. This information is clearly stated on the purchase screen to ensure transparency. We apologize if this caused any confusion. As we can see from our records, our support team has already responded and assisted you with accessing your purchase. If you’re still experiencing any issues or have additional concerns, please don’t hesitate to reach out to us directly at [email protected] so we can ensure everything is resolved to your satisfaction. Thank you for bringing this to our attention.