WoofzReviews of woofz.com

Response from WoofzFeb 10, 2025

Hi, we’re really sorry to hear about your experience, and we can understand how frustrating that must be. There shouldn’t be any additional payments after your initial purchase, and we want to help get this sorted for you as quickly as possible. Please reach out to [email protected] with the subject "Woofz.Review," and we'll do everything we can to resolve the issue. Thank you for your patience, and we look forward to helping you!

Response from WoofzFeb 8, 2025

Bonjour Perla, Nous sommes désolés de constater que les commentaires vous ont donné une impression négative de Woofz. Nous nous efforçons d'offrir une expérience enrichissante à nos utilisateurs et nous travaillons sans cesse à l'amélioration de nos produits. Si vous avez des inquiétudes ou des questions concernant l'application, nous serons ravis d'y répondre. N'hésitez pas à nous contacter à l'adresse [email protected], et nous nous ferons un plaisir de vous aider. Nous espérons que vous nous donnerez l'occasion de vous montrer la qualité et les avantages de Woofz !

Response from WoofzFeb 6, 2025

Hello Courtney, We’re truly sorry for the frustration this situation has caused. It looks like the trial may have automatically converted into a subscription, as stated in the terms at sign-up. We understand this can be upsetting, and we never intend to cause confusion. Please write us again at [email protected] with the subject line "Woofz.Review", and we’ll be happy to investigate this further and issue a refund for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Looking forward to your email.

Response from WoofzFeb 6, 2025

Hello Jayson, We understand that online reviews influence decisions, and we respect your caution. However, alongside concerns, many users share positive experiences with Woofz and find it helpful for training their dogs. Our goal is to provide valuable guidance and transparent service. If you ever have questions, feel free to reach out at [email protected]—we’re happy to help!

Response from WoofzFeb 3, 2025

Hi Susana! We’re truly sorry to hear about your experience and understand how frustrating this must be. When a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage or cancel your subscription through the app's profile settings at any time. That is to let you know that we initiated a refund of your recent payment. We appreciate your input and will make sure it's considered as we continue improving.

Response from WoofzFeb 2, 2025

Hello Amber, Thank you for sharing your feedback, and we’re truly sorry for any frustration this has caused. We want to clarify that when a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage or cancel your subscription at any time through the app's profile settings. We want to assure you that Woofz is not a scam, and it’s likely that our system sent you an automatic response with instructions on how to cancel your subscription. We take your concerns seriously and would like to review your case to ensure everything is addressed properly. Please reach out to us directly at [email protected] with the subject line "Woofz.Review," and we will prioritize your request to resolve this issue as quickly as possible.

Response from WoofzFeb 1, 2025

Hi Janice, we sincerely apologize for the confusion and inconvenience you've experienced. We can see that our system sent you an auto-reply with instructions for canceling your subscription and requesting a refund. We are sorry if these instructions were unclear or if you had trouble following them. We’ve already reached out to you via email, and we’ve processed a refund for the charges. You should see the amount reflected soon. We appreciate your patience throughout this, and if there are any further issues or questions, please don’t hesitate to reach out again. We’re here to help!

Response from WoofzFeb 1, 2025

Hi John, thank you for sharing your experience, and we sincerely apologize for the confusion and frustration this has caused. We want to reassure you that we’ve already processed the refund for the charge, and you should see the amount reflected soon. We appreciate your patience, and we’re here to assist you if you have any further questions or concerns. Our goal is always to provide excellent service, and we’ll be happy to help clarify anything going forward.