WoofzReviews of woofz.com

Response from WoofzMar 1, 2025

Hello Monica! We sincerely regret to hear that our app did not meet your expectations, and we deeply value your feedback. We take subscription management seriously and want to ensure all our users have a positive experience. We apologize if the charges were unexpected. However, this issue may have occurred because the subscription was not successfully canceled. Please reach out to our support team at [email protected] with the subject line "Woofz.Review" so we can investigate and issue a refund promptly. Thank you for your patience and understanding. Looking forward to hearing from you.

Response from WoofzMar 1, 2025

Hello Ozma, thank you for sharing your experience with us, and we're truly sorry for the frustration you've faced. We do our best to provide clear information about the auto-renewal policy on the purchase screen, but we understand that this can sometimes be missed. Just in case, you can cancel your Woofz subscription in the app. To do that, please tap Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. We're sorry if this caused any confusion. Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify your account, and we will arrange the refund for you. We appreciate your patience and the opportunity to resolve this.

Response from WoofzFeb 28, 2025

Hi, and thanks for your review. We're currently working on it, and we appreciate you bringing it to our attention. Rest assured, we'll make improvements as quickly as we can.

Response from WoofzFeb 27, 2025

Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires confirmation. However, we can investigate your case more thoroughly. For that, write us at [email protected] again with the subject line "Woofz.Review". We'll be glad to explain.

Response from WoofzFeb 27, 2025

Hi Kenneth, and thanks for your review. We're all about providing the best customer service, and your input is essential in achieving that. Your ideas have been received, and we're excited to see how we can make Woofz even more tailored to your needs. Stay tuned for future updates!

Response from WoofzFeb 25, 2025

Hello Sonia! When you initiate a subscription with us, be it a Premium or a free trial, please remember that it will renew automatically until you cancel. This warning is featured on the purchase screen. Access your Apple ID/Google Play settings to manage and cancel your subscriptions. If you encounter any challenges, contact us at [email protected], and we'll quickly provide the instructions you need.

Response from WoofzFeb 25, 2025

Hey Lucianna! Thanks for reaching out to us. It's important to know that we never charge without our customers' consent. Every step of the process requires their confirmation on the purchase screen. As for your refund request, it was successfully processed. Hope this clarifies all the details.

Response from WoofzFeb 23, 2025

Hello Roberta, We sincerely apologize for the frustration you've experienced! We understand how disappointing this situation must have been. We'd like to point out that the instructions to cancel the subscription were sent to you immediately after the initial request. We have since responded again to your most recent inquiry and have worked to resolve the issue. We appreciate your feedback and remain committed to improving your experience moving forward.