WoofzReviews of woofz.com

Response from WoofzApr 5, 2025

Hi Kim, we’re really sorry to hear about your experience — it’s definitely not the kind we aim to provide. The subscription terms and renewal details are always shown on the purchase screen before confirming payment. However, if you used Hide My Email feature, it can sometimes interfere with login and prevent confirmation emails from being delivered for technical reasons. If you haven’t yet received a reply from our support team, please reach out to us directly at [email protected] with the subject line “Woofz.Review” — we’ll be happy to assist and make sure everything is resolved. Thank you for your feedback — we’ve shared it with our team to help improve the experience.

Response from WoofzApr 2, 2025

Hello Pamela! We're sorry to hear about the issues you faced while seeking a refund for your purchase; we understand your frustration and disappointment. Please note that the instructions regarding the cancellation process were sent to you right after your first request. We also contacted you, provided all the details regarding your subscription, and proceeded with refunds. Hope this will satisfy you. If you have any questions, do not hesitate to reach out to us again at [email protected].

Response from WoofzMar 28, 2025

Hi Paul! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Please get in touch with us at [email protected], and we'll gladly help you with your issue. Looking forward to your reply!

Response from WoofzMar 25, 2025

Hello Joanne, Kindly note that once you start a subscription with us, it will auto-renew until you cancel. We provide a clear warning about this on the purchase screen. Since you were charged, your subscription was active during the last transaction. As far as we can see, our support team has contacted you and processed the refunds. We apologize for the misunderstanding and hope this decision will satisfy you.

Response from WoofzMar 24, 2025

Hello Tracy! We're sorry to hear that Woofz didn't meet your expectations. Our support team has already received your request and will be more than happy to provide you with the necessary instructions as soon as possible.

Response from WoofzMar 24, 2025

Hello Nicolé! When you initiate a subscription with us, be it a Premium or a free trial, please remember that it will renew automatically until you cancel. This warning is featured on the purchase screen and there were no intentions to hide it from you. We sincerely regret your challenges in pursuing a refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. Please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you and get you back to using your app as soon as possible. Our commitment to guaranteeing your satisfaction remains unwavering. We eagerly anticipate your prompt communication.

Response from WoofzMar 24, 2025

Ciao Laura, Ci dispiace che non hai ricevuto il tuo programma! Di solito, ti viene chiesto di creare un account e scaricare l'app subito dopo il pagamento, più inviamo una e-mail di benvenuto con le istruzioni. Se c'è bisogno di ulteriore aiuto, saremo lieti di assistervi via e-mail, quindi fateci sapere a [email protected] con l'oggetto "Woofz.Review". In attesa!

Response from WoofzMar 24, 2025

Hallo Harald! Es tut uns wirklich leid, von deiner Erfahrung zu hören und wir verstehen, wie frustrierend das sein muss. Wenn ein Abonnement gestartet wird, erneuert es sich automatisch, bis es storniert wird, wie während des Kaufvorgangs angegeben. Sie können Ihr Abonnement jederzeit über die Profileinstellungen der App verwalten oder kündigen. Wir sehen auch, dass unser Support-Team Sie kontaktiert und alle Details zu Ihrem Abonnement geklärt hat und eine Rückerstattung veranlasst hat. Bitte überprüfen Sie Ihren Posteingang.