WoofzReviews of woofz.com

Response from WoofzNov 4, 2025

Hi Ann, We’re truly sorry for the confusion surrounding your billing, and we completely understand your frustration. While the subscription terms were clearly communicated during sign-up, we appreciate your feedback and always strive to improve transparency. We’re glad to hear that the refund was processed after your dispute, and we’re committed to continuing to enhance the user experience. If you ever have further questions or need assistance, please feel free to reach out — we’re here to help. Thank you for your understanding!

Response from WoofzNov 1, 2025

Hi Florence, Thank you for sharing your feedback. We’re sorry to hear the upselling felt frustrating — that’s never the experience we want for our users. To clarify, in-app purchases are completely optional, and a Woofz Premium subscription already unlocks all core training content without requiring any additional payments. We always aim to be transparent: every purchase step clearly shows pricing and requires user confirmation before any charge is made. That said, we’d be happy to take a closer look at your case to ensure everything’s working as it should. Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can discuss your experience and see how we can help. Your feedback is very important to us.

Response from WoofzOct 16, 2025

Hello Lauren, We’re really sorry to hear about your experience and understand how frustrating this situation must be 🙏 We have initiated a refund on our end, and you should be receiving an update soon. Please check your inbox (including your spam or promotions folder) for our response regarding the refund process. We truly appreciate your patience and feedback!

Response from WoofzSep 17, 2025

Hello Shanae, We’re really sorry to hear you’ve had trouble with the subscription process. Woofz is designed to be transparent about all charges, and subscriptions should only be activated with your consent. It sounds like there may have been a misunderstanding during the sign-up process. Please reach out to our support team directly at [email protected] with the subject line "Woofz.Review", and we’ll help you review your account and resolve any issues. Your satisfaction is important to us, and we’ll do everything we can to assist you!

Response from WoofzSep 9, 2025

Hello Taya, We're sorry to hear that the subscription renewal came as a surprise to you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). We regret that this wasn’t as clear as it should have been in your case. Since a dispute has already been opened through your bank, we kindly ask that you wait for their resolution process to be completed.

Response from WoofzSep 5, 2025

Hello Michelle.  You can always cancel your subscription directly in the app by going to Profile Settings > Manage Subscription. Please contact our team at [email protected] with the subject line "Woofz.Review," and they will help you with the cancellation and refund.

Response from WoofzSep 3, 2025

Hello Michelle,  Thank you for sharing your experience. To clarify, Woofz is a subscription-based app. After your initial payment, the system attempted to process renewals, but those additional transactions were declined — your account was deactivated once the payment could not be completed. Please check your inbox, since our support team has recently sent clarification details regarding your request.

Response from WoofzAug 27, 2025

Hello there, We’re truly sorry to hear about your experience and understand how frustrating this must be. When a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage or cancel your subscription through the app's profile settings at any time. Please reach out to us at [email protected] with the subject line "Woofz.Review," and we’ll prioritize your request to resolve this issue as quickly as possible.