Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am being charged for a subscription i don’t have access to. I just so happen to go through my billing statements and realized I’ve been being charged $39.99 since at least February. It can’t even log into this alleged account. All I did was do a questionnaire on Instagram but I never went further.
Response from WoofzJun 9, 2025
Hello Egypt,
Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. Our support team has recently contacted you and provided detailed explanations regarding your case and initiated a refund. Please check your inbox!
AD
Anastasiia D.
Hidden subscription, no response from support – beware!
I was charged almost $40 overnight without any clear warning. I sent around four messages through the "Contact Us" section and still haven’t received a single reply. I don’t recommend downloading this app. The subscription doesn’t show up in the App Store, but it’s hidden in their website system.
If you’ve already fallen for it like I did — be extremely careful when canceling. What looks like a cancellation is actually just a pause. You need to double-check that you’ve hit the actual Cancel button. Very misleading and disappointing experience.
Response from WoofzJun 6, 2025
Hello Anastasiia,
We sincerely apologize for the delay in our response. We want to reassure you that we've already replied to your inquiry with all the details and initiated the refund process. We understand your concerns, and we're here to ensure everything is resolved as quickly as possible. Thank you for your patience, and please feel free to reach out if you need further assistance.
ND
Nicolle D.
Do Not get this App!!!!! They will charge you but then never reply to your questions or messages
I have attempted through dozens of emails to speak directly with anyone in person. I only get an automated responses. I have begged for them to help me. Meanwhile I have been charged 2 months straight 39.00 deducted from my check account and I need help. I need a person.
Response from WoofzJun 4, 2025
Hello Nicole,
We’re truly sorry for the frustration you've experienced, and we apologize for the delay in our response. We understand how important it is to speak directly with someone, and we’ve already reached out to you via email to provide assistance with your account access and refund request. We’re here to help, and we’ll continue working with you to resolve this. Thank you for your patience, and we apologize for the inconvenience caused. If you need further assistance, please don’t hesitate to contact us again. 🐾💛
RQ
Rafa Quintana A.
Esto es una estafa
Esto es una estafa, afortunadamente utilicé una tarjeta virtual para realizar el primer pago y no han podido cobrar mas pero tengo cargos por mas de 200€, ademas de que la app esta en inglés en un monton de cosas y no sabes como seguir.
Absolutamente una estafa y ahora me he dado cuenta que intentan seguir cobrando por no se que, son unos impresentables y espero que esta reseña sirva para que otros confiados no caigan en la estafa.
Response from WoofzJun 3, 2025
Hola Rafael,
Lamentamos sinceramente escuchar sobre tu experiencia y entendemos lo frustrante que debe ser. Cuando se inicia una suscripción, se renueva automáticamente hasta que se cancele, como se indica durante el proceso de compra. Puedes gestionar o cancelar tu suscripción a través de la configuración de perfil de la aplicación en cualquier momento. Nuestro equipo de soporte se ha puesto en contacto contigo por correo electrónico e iniciado un reembolso, por favor revisa tu bandeja de entrada.
ES
Emel S.
Ich habe es für 30 Tage gebucht ohne…
Ich habe es für 30 Tage gebucht ohne meine Zustimmung wurde es nochmal verlängert. Ich habe es bei Paypal gemeldet und werde ein Anwalt einschalten ohne mein Wissen wurde es einfach verlängert! Ich will mein Geld zurück!!!
Response from WoofzJun 2, 2025
Hallo Emel,
Wir bedauern zutiefst, von deinen Erfahrungen zu hören, und verstehen, wie frustrierend das sein muss. Wenn ein Abonnement gestartet wird, verlängert es sich automatisch, bis es gekündigt wird, wie während des Kaufvorgangs angegeben. Du kannst dein Abonnement jederzeit über die Profil-Einstellungen der App verwalten oder kündigen. Laut unseren Aufzeichnungen hat unser Support-Team Kontakt mit dir aufgenommen und eine Rückerstattung eingeleitet. Bitte überprüfe dein Postfach.
JH
Jennifer H.
DO NOT PURCHASE THIS APP OR BE VERY CAREFUL TO REVIEW TERMS.
They charged me 99.99 recurring payment when I believed I was paying for a 19.99 a month plan. They made it seem like the plan was purchasing was 19.99 and when I disputed the 99.99 (NOBODY WOULD EVER PAY THAT A MONTH FOR A DOG APP) they stated to bad it was stated at the bottom of our webpage. Yes clear at the bottom in small print. it was NOT priced that on the paypal purchase page like it should have been. What i was lead to believe was it was recurring at 19.99. This is scammy behavior for a company to do. They would NOT refund the 99.99 amount and told me basically I agreed by purchasing the monthly trial. I would stay away from purchasing this app all together as they will charge you whatever they want and you will be forced to pay it. All i wanted was the 99.99 refunded. I also canceled and requested the refund on the same day as the auto debit so there should have been no issue getting my money back as I hadn't even accessed the app at that time.
Response from WoofzMay 29, 2025
Hello Jennifer,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must be for you. Please know that we always aim to be as transparent as possible with our pricing. All details regarding subscription costs are clearly displayed during the sign-up process, and by accepting the trial, it means you agreed to the terms and conditions provided. We sincerely regret any confusion or inconvenience this may have caused.
Regarding the claim you filed with PayPal, we want to explain that PayPal reviewed the case and ultimately made their decision in our favor. While we genuinely understand your concerns, this means we are unable to issue a refund directly. We are bound by PayPal's decision, and unfortunately, there’s not much we can do on our side at this point. However, we truly want to ensure your satisfaction, so we encourage you to reach out to PayPal directly if you have any questions or need further assistance regarding their decision.
We really appreciate your feedback and would love to assist you with any other questions or concerns you might have moving forward. If there’s anything else we can do to help, please don’t hesitate to contact us. We truly value you as a customer and hope that despite this issue, you’ll continue to have a positive experience with Woofz.
Thank you for your understanding, and we’re here to help whenever you need us.
Warm regards,
The Woofz Team.
DA
Daniel
Ganz schlecht!!
Ganz schlecht!!! Abo Falle obwohl nichts dergleichen gewünscht! Für 1 Woche App gebucht, aber abgezogen bei Paypal wurde einfach noch mal für 4 Wochen😡
Ich erwarte mein Geld zurück sonst werde ich einen Anwalt hinzuziehen! A.Krüger
Response from WoofzMay 23, 2025
Hallo!
Wir bedauern zutiefst, von Ihrer Erfahrung zu hören, und verstehen, wie frustrierend das sein muss. Wenn ein Abonnement gestartet wird, verlängert es sich automatisch, bis es gekündigt wird, wie während des Kaufvorgangs angegeben. Sie können Ihr Abonnement jederzeit über die Profil-Einstellungen der App verwalten oder kündigen. Bitte kontaktieren Sie uns unter [email protected] mit dem Betreff "Woofz.Review", und wir werden Ihr Anliegen so schnell wie möglich priorisieren, um dieses Problem zu lösen.
MF
Merav F.
Unexpected charges and poor refund policy
I signed up for Woofz with a 12-week trial for $27.49, thinking it was a one-time offer to try out the app. Without any notice or reminder, I was charged $94.85 for a 12-week renewal I did not authorize or intend to continue.
When I contacted customer service, they refused a refund, citing their non-refundable policy—even though I hadn't used the app after the trial ended. They offered an additional 12-month subscription instead, which I declined since I no longer wanted the service.
This felt like a sneaky auto-renewal tactic with no transparency. Many users likely don’t notice until it's too late. If you’re considering trying Woofz, be very careful about the fine print—and set a calendar reminder to cancel if you don’t want to be charged.
I’m now disputing the charge with my credit card company. Disappointed and would not recommend.
Response from WoofzMay 21, 2025
Hello Merav,
We're truly sorry to hear about your experience, and I completely understand your frustration. We absolutely aim to be transparent about our subscription terms and conditions, which are clearly displayed twice before completing any purchase. The subscription renewal terms are intended to be clear to all users, and we regret that it wasn’t your expectation.
We have received your feedback and understand that you didn’t want to continue after your trial. We will reach out to you soon with an offer regarding the refund, as we want to resolve this matter in a fair and transparent way. Thank you for sharing your thoughts; your feedback helps us improve, and we genuinely appreciate it. If you have any further questions, don’t hesitate to reach out. We’re here to help! 🐾💛
