WoofzReviews of woofz.com

Thought that I had signed up for a one week, or maybe one month trial or $12. Then I found out after a few months I was being charged $39.99 a month. I emailed their customer support and received an automated message back. It said according to the terms of the contract, or whatever, subscriptions weren’t refundable. Maybe I missed that email, but I emailed again in September 2024. I got the same response and must have missed the same one. My son was in the hospital at that time. So I’ve now paid well over $400 for nothing. Yes, part of that was my fault for not having the time and energy to chase them up. But it started with them, charging me for a subscription that I did not sign up.

Would give ZERO stars if possible. I have been trying to cancel my membership for weeks and I cannot get anyone to respond to me. THIS FEELS LIKE A SCAM. I cannot access my account through Apple (even though I signed up via instagram) and I cannot log into my account ( it says account not found!) so I can’t use the service AND I can’t cancel it! I NEED HELP. Going to have to cancel my bank cards and put fraud alert before more charges occur.

I wish I could give minus 5 stars! I thought I had signed up for either a free or £7 trial (can't quite remember) back in January, only to find out today that this company has been taking £31.59 out of my account every month since January this year. Without ANY communication AT ALL regarding the "subscription" or about the services I had "subscribed" to. I'm beyond furious. I've contacted the company requesting a refund, and have asked my credit card provider to look into whether this constitutes fraud. Update: Regarding the refund mentioned in the reply from Woofz, it was for one month, not six, meaning they still have over £150 of my money. Their purchase page is very misleading, so much so I can only think it's deliberate. My credit card company are looking into it. Look for a more ethical dog training company woukd be my advice

Woofz app is a scam. I paid $24.99 only to learn it was a continuing charge and I never got their program. I regret that I fell for it and now they won't refund my money. They don't tell you it's a reaccuring charge nor is it refundable. They even advertised it was free and after you complete 30 days they'll refund your money. but they don't tell you they'll charge you for the next 30 days. They get your money and run with it 6/24/2025 I'm unable to send the ad of your program here. I will send it in a separate email. This is the ad that I responded to and want you to know I read FREE.

A total scam. The initial questionnaire asks you to specify the specific issues you want to address - in my case, housebreaking an older dog - my ONLY issue. You download the app, and what you will find is a generic collection of training exercises having almost nothing to do with your specific problem. The section on housebreaking is very short and doesn't address your particular issue. All of the information in the app is readily available for free online. I uninstalled the app within the first hour and requested a refund. All I received was an email telling me how to unsubscribe online with no mention of a refund. Why this is a subscription service at all is a mystery. The next day, I found an excellent YouTube video that addressed my problem. I'm kicking myself for falling for such an obvious rip-off.

Realice una prueba de 7 días. Luego me cobraron 47.0000 pesos chilenos y yo ya había cerrado la app y cancelado el servicio. Son una estafa. Además el chat no sirve y el entrenador está en inglés. Reclame el dinero y me devolvieron el dinero.

Edit2: Now they are lying about contacting me. I checked all my inbox and spam and nothing. Sounds like a case of trying to make the customer seem incompetent to cover their lack of response. Edit: After they asked me for some more specific information, I provided that information the same day. Two weeks later I have yet to hear anything from anyone. Avoid this app at all costs. Customer service is awful. They promise to respond to any problem within 24 hours but what they mean is they will send an automated message that doesn’t actually answer your question then not respond ever. The lessons are locked in a specific order not allowing you to get the help you need when you need it. Even when you get to the lesson you need it isn’t helpful and the videos are very short and not very informative. Avoid this product at all costs.

I paid for a trial that I didn't use on the 11 May, on the 8 June I was charged another bigger fee (subscription) which I have not signed up for, nor do I have an email from Woofz telling me I've signed up for a subscription. This practice is against Australian Consumer Law. I have cancelled the subscription but so far 4 emails remain unanswered regarding a refund. I haven't even used the trial yet, no response would indicate that this company is sneakily trying to steal money. I will update this review if I get my refund $61.