WoofzReviews of woofz.com

Auto renewal taken when I had already cancelled the subscription! £74.93 for 3 months of something I didn’t order. Customer service is shocking as you only get an online enquiry form to fill out which promises a reply with 24 hours…… how long are their days?

I would rate 0 out of 5 starts but at least 1 star is required. Buyer beware - you will be auto-enrolled into a $40 per month subscription service without notice. Unsubscribing is next to impossible and there is no phone number to contact the company. After sending the company a message, you receive an automated reply stating “Please allow us 24 hours to look into it and get back with a reply.” There will be no reply, even after sending multiple follow up messages. There will be no refunds. There will be no service at all. Just a terrible waste of money for generic training information that is readily available for free online. I had high hopes for a better product and experience, but Woofz is nothing but a complete and total scam. 7/3/25 - Responding to the Woofz reply from 7/2/25. Woofz stated, “ Our support team has recently replied to you and initiated a refund, please check your inbox (and Spam folder, too). Should you need further information, do not hesitate to contact us.” This is false. After waiting nearly 24 hours and checking multiple times, I have not received a reply via email. There is nothing in my inbox or Spam folder, nor has a refund been initiated. 7/9/25 - I received a partial refund from Woofz.

Esta empresa no se toma las cosas con seriedad, para cobrarte es súper fácil y en 3 minutos ya tienen tus datos bancarios, pero para cancelar tu suscripción solo te dan vueltas, llevo días intentando cancelar y ni siquiera he recibido una respuesta, me hicieron un cobro y ni siquiera tengo acceso a la cuenta ni a la aplicación. Es una verdadera ESTAFA.

Purchase the subscription online as I wanted some dog training tips. Within 4 hours I decided I did not wish to continue as it didn’t feel like the thing I needed. Was unsure how to cancel as it was online and not via an app so I contacted support@woofz and they responded on the 8th June with a response within 24 hours as the email states. This email explained how to cancel my subscription, which I followed and made sure it was not paused and cancelled. This was within a day or so of purchasing. Since then I have emailed 5 times asking for a full refund as I cancelled within hours of ordering and under the consumer rights act I am entitled to a full refund within 14 days. I have also been in contact with the financial ombudsmen who has suggested allowing some more time for them to respond before they step in. It’s very sad that I’m having to come online to give this review just so the business will respond. Do not recommend unless you are positive you wish to continue as it is extremely difficult to contact them and get a refund.

Thought I signed up for a trial. Got billed for 39.99. This was after I emailed to ask if I would be billed for anything else. I was never contacted. After I was billed, I email again. No response. I have no idea how to stop being billed.

Would not recommend – misleading pricing and poor customer service I signed up for what I believed was a one-month trial of this dog training app, but the pricing was extremely unclear. I thought I was paying for a simple trial period, only to find out I was charged a much higher amount for a new subscription that wasn’t clearly communicated. On top of that, an additional service was added for the next month—something I never signed up for or needed. The whole experience felt like a deliberate money trap. The app itself wasn’t worth the price either—the content was mediocre at best and didn’t help with training in any meaningful way. I tried contacting customer service but received no response. Unfortunately, I cannot in good conscience recommend this service to anyone. UPDATE 22 June: I still haven’t received any response from the company regarding my complaint, even though they claim to have replied to me.

0 stars, they have taken my money out before I’ve even signed up and now come to months later and I’ve been charged randomly a large sum. You pay for the app it says my account doesn’t even exist yet it took my money out, it’s charging me for a subscription I never signed up for and cannot use. Do not fall for this scam. I have contacted multiple times and no reply months later. Come to read reviews and many people are experiencing this they are taking so much people’s money. I am looking to find the head of department and really let them know how much this app is the absolute worst.

disappointed