WoofzReviews of woofz.com

Response from WoofzJul 22, 2025

Hello there! Thank you for sharing your feedback, and I’m truly sorry to hear about the negative experience you've had. At Woofz, we pride ourselves on being transparent, and we want to assure you that we never charge users without their consent. When signing up for a subscription, the renewal price is clearly shown on the screen, and users are always given the option to review these details before confirming the transaction. We understand how unexpected charges can be distressing, and we deeply regret that this has caused you concern. We also want to clarify that subscriptions can always be canceled directly within the app at any time. If you’re still facing any issues or need help with anything related to your account or charges, please reach out to our support team at [email protected] with the subject line "Woofz.Review", and we’ll do everything we can to resolve it for you as quickly as possible.

Response from WoofzJul 22, 2025

Hello Paula, We're sorry to hear that Woofz didn't meet your expectations. Our support team apologize for the dalay, but please, check your inbox, since they've already answered to you.

Response from WoofzJul 21, 2025

Hello Tori!  We are sorry for inconveniences! Please note that the information from our auto-reply contains instructions on cancellation on your own side and you can manage or cancel your subscription through the app's profile settings at any time. If you purchased it through our website, you can cancel it through https://account.woofz.com/login. If you purchased it through App Store/Google Play, please cancel it individually from your active subscription list. If you still need help, please reach out to us at [email protected] with the subject line "Woofz.Review," and we’ll prioritize your request to resolve this issue as quickly as possible.

Response from WoofzJul 23, 2025

Hi there, We’re truly sorry to hear about your experience. It’s never our intention to cause frustration or confusion. Our subscription terms, including auto-renewal, are clearly outlined during signup, but we understand that these details can sometimes be overlooked. If you were charged unexpectedly, please contact us at [email protected] with the subject line "Woofz.Review" and we’ll prioritize your request. Even if the app was deleted, the subscription may still be active unless canceled through your account or subscription settings. We’ll be happy to check your case and do our best to help.

Response from WoofzJul 21, 2025

Hey Brittany! We’re very sorry to hear about your experience and truly understand your frustration. That’s not the experience we want anyone to have with Woofz. Please rest assured that we do not hide our subscription terms — they are displayed clearly during the sign-up and payment process, including the auto-renewal policy and pricing. That said, we understand that unexpected charges are upsetting, especially when you haven’t received part of what you paid for, like the training guide. We’ve recently experienced a high volume of messages, which has caused delays, but we are actively working to improve our response times. Please email us again at [email protected] with the subject "Woofz.Review" and include the email address you used for your purchase — we’ll escalate your case to make sure it’s addressed as quickly as possible. Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.

Response from WoofzJul 18, 2025

Hello Andrea! We apologize for a long response time! As far as we can, we've already provided a detailed explanation of the subscription plan you had chosen and possible solution. Waiting for your reply!

Response from WoofzJul 17, 2025

Hello Ann! Our advertisements highlight key features and promotions, but all subscription details, including pricing and renewal terms, are outlined during the purchase process. We also encourage users to review our Terms of Use (https://www.woofz.com/terms-of-use/) before completing a purchase, as they provide full transparency on billing and subscription policies.  We've already replied to your request, so you can add additional questions if something remains unclear to you!

Response from WoofzJul 16, 2025

Hello James! We are sorry for a long response, this is not the speed at which we normally process tickets, and we promise we’ll do better next time. Please check your inbox, we've already replied to your mail and requested some additional details.