WoofzReviews of woofz.com

Response from WoofzSep 3, 2025

Hello Kylie,  We’re sorry to hear about your experience and understand how upsetting this must have felt. To clarify, Woofz subscriptions are processed only once through the chosen payment provider, and we never authorize duplicate charges without user confirmation. All subscription plans include full access to the entire training library, there are no extra levels to unlock after purchase. We regret that the training felt too basic for your needs and take your feedback seriously. Please contact us at [email protected] with the subject line "Woofz.Review" so we can review your account in detail and proceed a refund. Waiting for your reply!

Response from WoofzSep 3, 2025

Hello Francesca,  We’re very sorry for the confusion and frustration this caused. Deleting a profile does not automatically cancel a subscription, and we understand how that can feel misleading. To make things right, we’ve already issued you a full refund. We’ll also use your feedback to improve our wording so the process is clearer for all users.

Response from WoofzSep 3, 2025

Hello Mary,  Thank you for sharing your experience and we’re truly sorry for the frustration this situation has caused. We understand how upsetting it must have felt to be charged when you weren’t expecting it. While all subscription details, including auto-renewal, are displayed during sign-up and outlined in our Terms of Use (https://www.woofz.com/terms-of-use/), we recognize that this may not have felt clear enough in your case. After reconsidering your review, we’ve decided to initiate a refund as an exception. We hope this helps restore your trust and shows our commitment to resolving user concerns fairly.

Response from WoofzSep 3, 2025

Hello Charlotte!  We’re truly sorry to hear about your experience and understand your frustration. Our advertisements highlight key features and promotions, but all subscription details, including pricing and renewal terms, are outlined during the purchase process. We also encourage users to review our Terms of Use (https://www.woofz.com/terms-of-use/) before completing a purchase, as they provide full transparency on billing and subscription policies.  Please feel free to reach out to us at [email protected] with the subject line "Woofz.Review" for assistance, and our team will prioritize your request. Thank you for sharing your feedback!

Response from WoofzSep 3, 2025

Hi Thom!  Thank you for reaching out, and please accept our apologies for any confusion or inconvenience caused. While our advertisements are designed to highlight the main features and promotions, all subscription details — including pricing and renewal terms — are clearly outlined during the purchase process. We also recommend reviewing our Terms of Use (https://www.woofz.com/terms-of-use/ ) for full transparency on billing and subscription policies. Our team has already contacted you directly. Please check your inbox (including the Spam folder), and if you don’t see anything, just let us know — we’ll make sure to assist you promptly and with care.

Response from WoofzSep 3, 2025

Hi Lotteice!  We're sorry to hear that your experience with Woofz didn’t fully meet your expectations. We truly appreciate your point about reminder emails — feedback like this helps us see where we can improve and make the process more transparent for our users.

Response from WoofzSep 3, 2025

Hello Karen!  From the context, it sounds like you've purchased your subscription directly from Woofz. If you're having difficulties canceling your subscription or if you purchased it from us directly, please reach us at [email protected] with the subject line "Woofz.Review" so we can send the relevant instructions and resolve your issue promptly.

Response from WoofzAug 28, 2025

Hello there, we’re truly sorry to hear about your experience, both with the subscription and especially with the difficult decision to return your puppy. We understand how upsetting it must feel to see charges when you’re no longer able to use the app. To clarify, all subscription details, including the renewal amount, are displayed during the purchase process and outlined in our Terms of Use (https://www.woofz.com/terms-of-use/). That said, we regret that this wasn’t clear enough in your case, and your feedback about visibility is very valuable. Please reach out to us at [email protected] with the subject line "Woofz.Review". Our team will carefully review your account and do everything we can to assist you.