WoofzReviews of woofz.com

Response from WoofzOct 3, 2025

Hallo Kerstin, Es tut uns leid, von Ihrer Erfahrung zu hören. Unser Team hat am 31. Juli auf Ihre Anfrage mit vollständigen Informationen zum Abonnement geantwortet und zusätzliche Informationen angefordert. Leider haben wir keine Rückmeldung erhalten. Wir haben wirklich Verständnis für die Frustration und Enttäuschung, die Sie erlebt haben. Bitte kontaktieren Sie uns unter [email protected] mit dem Betreff "Woofz.Review", damit wir Ihre Erfahrung besprechen und sehen können, wie wir helfen können. Ihr Feedback ist uns wichtig.

Response from WoofzOct 2, 2025

Hello Mr Philip Kane, We're sorry to hear that the subscription renewal came as a surprise to you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Unfortunately, we didn't receive any communication from you regarding the issue you faced before the auto-renewal, which would have been addressed promptly.  Having said that, please contact us at [email protected] with the subject line "Woofz.Review," and we will process your refund promptly. Thank you for your understanding!

Response from WoofzSep 30, 2025

Dear Shelley, We’re truly sorry to hear about your experience and that you feel this way about our service. We understand how important it is to manage your expenses, and we regret that there was confusion regarding the auto-renewal process. Our team has already processed your request. Please kindly check your inbox and spam folder for the confirmation email. If there’s anything else we can do to assist you, feel free to reach out.

Response from WoofzSep 29, 2025

Hello Donald!  We’re sorry for the frustration you’ve had with this experience. Our team has already sent you a detailed email explaining your subscription and charges — please check your inbox (and spam folder, just in case). If anything is still unclear, kindly reply to that message so we can review your case further and help resolve it.

Response from WoofzSep 26, 2025

Hello Kristen,  Thank you for sharing your concerns. Please kindly note that our subscriptions do not renew unless they remain active, and cancellations must be completed either in the app or by contacting our support team. Once a subscription is canceled, billing is handled securely through third-party platforms such as Stripe or PayPal, which ensures no further charges occur. In some cases, unexpected charges may be linked to another active account under a different email address. That being said, our support team has already contacted you and processed a refund. If you need further assistance, don't hesitate to reach out to us at [email protected] with the subject line "Woofz.Review", and we'll make sure your request is prioritized. We're here and ready to assist!

Response from WoofzSep 24, 2025

Hi Harry! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). That said, we're more than willing to dive deeper into your case. Please check your inbox, as our support team has already written to you with more details regarding your subscription and next steps.

Response from WoofzSep 24, 2025

Hello Cindy!  We’re truly sorry for the frustration you’ve experienced. If you received a cancellation confirmation, charges should not have continued — this may have been linked to multiple accounts or a billing provider mismatch. Please contact us directly at [email protected] with the subject line “Woofz.Review” so we can make sure everything is fully corrected.

Response from WoofzSep 23, 2025

Hello Carla!  We’re truly sorry for the frustration this caused. Payments are only processed in line with the chosen subscription and they fully authorized by providers (Stripe/PayPal), but we completely understand your concern. Please check your inbox — our team has already replied and discussed a refund.