Julia Cleone B.
I joined for a trial period
I joined for a trial period. Next think I knew I was charged 130.00 for 12 weeks that I new nothing about. On the same day, Woofz was advertising a whole year for 50 bucks! If the company wanted to be transparent, they would email the customer before the exorbitant cost was processed. I have emailed the company. I feel like such a sap. I will let yall know if they are accommodating or not. J C Brock
Response from WoofzOct 30, 2025
Hello Julia, We’re really sorry to hear about your experience, and we completely understand your frustration. It’s important to us that our customers have a transparent and positive experience, and we apologize if the renewal process wasn’t clear. Our team strives to make subscription details as transparent as possible, and we’re actively working on improving how these terms are communicated. We’ve also taken note of your feedback, which will help us enhance the overall experience for all users. Since you’ve already reached out to our support team, they should be reviewing your case. Please check your inbox for a response, and if you haven’t received it yet, feel free to contact us again at [email protected] with "Woofz.Review" as the subject line. We’re here to help and want to make sure you’re satisfied with your experience. Thank you for sharing your concerns, and we hope this is resolved for you soon.