Emma C.
Hidden subscription
Another warning about hidden auto renewal subscription charges!! I paid for the 12 week access at a cost of £22.99. I used it for a couple of weeks but it didn't really work for me so stopped using it, bit of a waste of £22.99. To my horror I noticed they had taken another £98 for the next 12 weeks. I queried this and apparently it was in the Ts and Cs (i can't get in to check though). They did offer a partial refund, but still totally fed up with losing so much money, they can tell I only used the app for 2 weeks. No notice that they are going to take a payment so all very underhand. Not good practice woofz.
Response from WoofzNov 6, 2025
Hi Emma, We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be. The auto-renewal terms are displayed during purchase and in our Terms & Conditions, but we recognize how easy it can be to miss these details. We’ve already offered a partial refund as a goodwill gesture, and we genuinely regret that this situation left you feeling frustrated. Your feedback is important to us, and we’re actively working on making renewal terms and notifications clearer to ensure transparency moving forward. We appreciate you sharing your experience — it helps us improve and provide a better experience for all Woofz users.