Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Scammed out of $200. Be careful of intro offers. I did not want an ongoing service yet was automatically renewed and billed $49.99 a month for 4 months before I caught it. They refused a refund even though I never used the service or new they were auto renewing my subscription.
Response from WoofzNov 21, 2025
Hello John!
Thank you for sharing your experience, and we’re truly sorry to hear about this situation. We understand how upsetting unexpected charges can be. We understand how payment-related issues can be frustrating. Still, please note that our subscription terms are disclosed on the purchase screen right before you complete your purchase. We encourage our users to carefully read all conditions before deciding to join our Premium subscription. Feel free to contact us at [email protected] with "Woofz.Review" in the subject line to revise your case and to see what can be improved. We’re here to help and make sure everything is resolved for you.
GM
Gail M.
Woofz scam
Do not use Woofz they scam you out of your money by fake subscriptions there is no way of cancelling or contacting anyone to talk to. AVOID SCAM
Response from WoofzNov 20, 2025
Hello Gail!
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We’ve already reached out to clarify the details and resolve the issue. Please check your inbox for our response, and feel free to contact us at [email protected] with "Woofz.Review" in the subject line if you need further assistance. We're here to help and want to ensure your concerns are fully addressed.
KI
Kimberly
Do not be sucked in to joining WOOFZ!
Do not be sucked in to joining WOOFZ!! It was $28 to join, but then I am now being billed $99 USD Or $144.89 Canadian. I haven’t even finished the training as I’ve been sick. I’m a senior citizen on pension. I just found out this today when I got my bill.
Response from WoofzNov 18, 2025
Hello Kimberly,
We’re truly sorry to hear about this unexpected charge — we completely understand how stressful this must feel, especially while you’ve been unwell. The $28 you paid was for the initial plan, and as stated during purchase, the subscription automatically renews at the regular rate unless canceled beforehand. We’re very sorry if this wasn’t clear or easy to notice.
Please reach out to us at [email protected] with “Woofz.Review” in the subject line, and we’ll prioritize reviewing your case to see how we can help.
Your situation matters to us, and we want to make sure you’re taken care of.
BE
Beth
Secret extra charges in addition to membership
I wanted a refund because of false advertising - nothing in the app was specific to my dog’s breed, age, or gender. They offered me a 50 percent refund of my original $20 payment which I accepted. Then I saw my credit card statement and they had also charged me $15.18 and another $9.99 on the same date as my subscription, without my knowledge or any explanation. I just emailed a complaint demanding an additional refund of the remaining $25.18. We’ll see.
Response from WoofzNov 13, 2025
Hi Beth,
We’re really sorry to hear about the confusion with your billing, and we completely understand your frustration. Our goal is always to be transparent and fair with our users. It seems like there may have been some unexpected charges, and we want to make sure this is addressed properly.
We’ve received your complaint and will prioritize resolving this for you. Please allow us some time to investigate, and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
KM
K M.
Beware Woofz Academy or Woofz... Keep Screenshots!!!
Are you Woofz Academy or Woofz? Signed up for a 'personalised' training plan for my 2 year old pooch after I saw an advert online and having used the app briefly when he was a pup decided to try again. Despite the lengthy form filling 'quiz' as to what he could and couldn't do and after signing up I received the same back to the start plan with none of the specialised personalised training advertised. It was back to the complete start, with advice to just fast forward everything that he knows or can do!! Time consuming!! Please be aware.... Woofz sends you no correspondence to recheck subscription plans or renewal costs so please screenshot when you sign up and they also don't send you reminders. I think they rely on people forgetting to cancel the initial trial Plan. It has so much potential to be a great app, if it offered options and choices to truly personalise training and by being more transparent with costs and renewals. Customer service advisers are quick to respond, but I should have had the information I needed already rather than having to rely on my memory viewing a sign up screen with small numbers crossed out! Also trying to cancel was confusing - 'depending on where you had signed up App or webpage' This could be more streamlined. Think they deliberately don't correspond and make it difficult in the hope you will forget to cancel subscriptions.
Response from WoofzNov 12, 2025
Hello there,
We’re very sorry to hear that you’ve had this impression! At Woofz, we always strive to notify our customers about all the details of a subscription before purchase, including auto-renewal. We are fully transparent regarding this, and all conditions were clearly displayed prior to your purchase.
Please note that there are two types of subscriptions:
•Web subscriptions, purchased directly through our website, which we can fully manage and support.
• Mobile subscriptions, purchased through the Apple App Store or Google Play, which we unfortunately cannot directly manage or cancel due to store platform restrictions. This is standard for many apps, and no exceptions have been made for our company.
However, our support team is always here to help and can provide clear instructions on how to cancel or request a refund for mobile subscriptions if they were purchased via the App Store or Google Play.
Also, please note, that you can also cancel or manage your subscription at any time directly through the app by navigating to: Profile Tab (dog icon on the top left of the main screen) → Settings (cogwheel icon) → Manage Subscription. Alternatively, you can use this direct link to access your account and manage or cancel your plan: https://account.woofz.com/.
If you have any further questions or need assistance, please contact us at [email protected] with the subject line "Woofz.Review", and our team will be happy to guide you.
We hope this clarifies things and truly appreciate your feedback. Your input helps us continually improve the Woofz experience, and we remain committed to providing clear guidance and support to all our users. <3
EK
Emilie K.
Beware
Beware. I am usually pretty good about free trials and understanding what I will pay after the trial period. I actually paid for this trial -- not free. There is no way to view your plan on their app to see what your subscription ends, and the details of what you will be paying. I was charged $109/month after the trial -- not worth that cost for the what is offered in my opinion. The only way to cancel is to email them. You will chat with AI that reminds you that you agreed to terms. Fortunately, I was able to get one month refunded. I would read these negative reviews and trust your gut on this one.
Response from WoofzNov 11, 2025
Hi Emilie!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help, please get in touch with us at [email protected] with the subject line "Woofz.Review", and we'll provide you with all the information needed.
VA
VICTORIA ALBA A.
no me deja hacer nada asta que page…
no me deja hacer nada asta que page algo y yo no puedo pagar nada
Response from WoofzNov 11, 2025
¡Hola Victoria! Y gracias por expresar tus preocupaciones. Nuestras suscripciones te permiten desbloquear funciones premium de la aplicación y disfrutarlas a fondo. Sin embargo, también puedes optar por una versión gratuita. Si necesitas ayuda con eso, por favor contáctanos en [email protected] con el asunto "Woofz.Review"!
CU
customer
This app is a scam with nothing to…
This app is a scam with nothing to offer except to steal your money.
I already reached out and you told me you wouldn’t refund the money you had no right to charge me. If you refund me I’ll take this down.
Response from WoofzNov 10, 2025
Hello!
We sincerely regret your challenges in pursuing a refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. Please contact us at [email protected] with the subject line "Woofz.Review" (thus we'll be able to identify you), where our support team is prepared to offer personalized guidance tailored to your situation. Our commitment to guaranteeing your satisfaction remains unwavering. We eagerly anticipate your prompt communication.
