WoofzLet’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Michelle A.
Your password system is awful. The subscription access is also awful.
Response from WoofzJan 7, 2026
Hi Michelle, We’re really sorry to hear about your experience and apologize for the frustration caused. We’ve already reached out to you via email with assistance and next steps — please check your inbox (and spam folder just in case). Thank you for your patience, and we appreciate you taking the time to share your feedback.
Debra H.
It’s not free! And when you pay the $20 hoping you can complete all the required steps to get a refund. After I paid, I got to a screen that offered a 3 day free trial and $10 a week. I couldn’t get past that page, so I requested a refund. That was the positive rating I gave because they did refund my money without a hassle.
Response from WoofzJan 5, 2026
Hello Debra, Thank you for your feedback! We’re sorry you feel this way and understand your frustration. Our ads highlight promotions, while full pricing and renewal details are shown during purchase and in our Terms of Use. If you got that screen, you need to close that page and continue your subscription. Please email [email protected] with the subject “Woofz.Review” so we can assist further.
Jennifer K.
Experienced unclear subscription terms and then they started hitting me with charges I didn’t sign up for. Then they say they “can’t” refund my money. Customer service was terrible. The product itself is so basic and general that I’m unsure why they ask you all these specific questions about your pup-it’s not tailored to their specific needs at all. I’ve payed way less for training apps that have been way more useful.
Response from WoofzJan 1, 2026
Hello Jennifer, Thank you for sharing your experience. We’re truly sorry to hear how disappointing and frustrating this situation has been for you. We’d like to clarify that the subscription terms, including pricing and auto-renewal, were displayed on the purchase screen before the payment was completed. That said, we understand how easy it is to miss details, and we’re sorry if this led to unexpected charges or confusion. As mentioned in our email, we shared all the relevant subscription information with you and processed a refund in line with our policies. We’re also sorry that the training content didn’t meet your expectations. While the app is designed to adapt based on the information provided about each pup, we understand that every owner has different needs and preferences, and we regret that Woofz didn’t feel valuable for you. Your feedback is important to us and helps us improve both our communication and product. If you have any additional questions or would like us to review your case further, please don’t hesitate to reach out at [email protected] again.
Lea
I believed I was signing up for a one-month plan at £15.79, not an ongoing subscription charging £78.96 per month. This was not made clear or prominent, and I would never have agreed had it been. There were no renewal emails, no payment reminders, and no clear post-purchase confirmation showing the true ongoing cost. The jump from £15.79 to £78.96 was extreme and completely unexpected. After researching online, I found many customers reporting the same issue, suggesting this is a pattern, not a misunderstanding. I only became aware payments were continuing because my card provider froze my card, flagging the activity as suspicious. Offering a “free extension” instead of addressing unauthorised charges was inappropriate. To be fair, after formally escalating and threatening further action, Woofz did eventually refund me, but the process was stressful, time-consuming and avoidable. Proceed with extreme caution and read everything carefully before signing up.
Response from WoofzDec 30, 2025
Hi Lea! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Should you have any questions or need assistance at any point, please feel free to contact us — we’ll be glad to help in any way we can
James P.
Charged my bank account before trial was done. They say, 3rd party does their billing. They say you have to cancel on the app and not the website. They are going to get $48 dollars out of you! Or call them. Very shameful! Save your money and move on.
Response from WoofzDec 30, 2025
Hello James, We’re truly sorry to hear about your experience and understand how frustrating this must be. When a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage or cancel your subscription through the app's profile settings at any time. Please reach out to us at [email protected] with the subject line "Woofz.Review," and we’ll prioritize your request to resolve this issue as quickly as possible.
Pierre T.
L'application est bien, ils offrent de bons trucs. Par contre vous serez facturés automatiquement, sans savoir pourquoi et aucun moyen de bloquer ce renouvellement. En quelque sorte c'est une arnaque. Acheté par l'entremise d'un iphone. J'ai acheté un programme d'essai de 1 mois à 28.96$, et un mois plus tard j'ai été facturé pour 141.45$ sans recevoir aucune notification. C'est de l'arnaque!
Response from WoofzDec 30, 2025
Bonjour Pierre, Nous sommes vraiment désolés de lire que vous avez vécu cette expérience et comprenons votre frustration. Nous tenons à vous assurer que nous ne pouvons pas prélever de fonds sans votre consentement. Vous pouvez annuler ou gérer votre abonnement à tout moment directement depuis l’application en suivant ce chemin : Profile Tab (icône du chien en haut à gauche de l’écran principal) > Settings (icône engrenage) > Manage Subscription. Vous pouvez également utiliser ce lien direct : https://account.woofz.com/ pour accéder à votre compte et gérer ou annuler votre plan. Si votre achat a été effectué via l’App Store, vous pouvez également annuler votre abonnement directement depuis votre compte Apple. Dans le cas où vous continueriez à rencontrer des prélèvements et ne sauriez pas comment annuler votre abonnement, merci de nous contacter directement à l’adresse [email protected]. Nous serons heureux de vous aider personnellement!
Chris C.
Beware. This app is a scam. The suto charge is nearly impossible to cancel. They didn’t even honor my cancel request first time and charged again! Didn’t help anything with the dog behaviors either. Ugh. Don’t fall for this. They’re stealing money and don’t honor cancellations.
Response from WoofzDec 28, 2025
Hello Chris, Thank you for raising this — we take comments like yours seriously. Woofz isn’t a scam: we’re a legitimate subscription business, and our content is created by a team of certified canine behaviorists, trainers, designers, writers, and developers (not generated by AI alone). Subscriptions are processed securely through trusted providers (Apple, Google, PayPal/Stripe), and we can’t bill anyone without their authorization. Pricing, renewal terms, and cancellation steps are shown during sign-up and in our Terms of Use. We read every review and investigate concerns. If you believe something went wrong with your plan or billing, please email [email protected] with the subject “Woofz.Review.” To help us identify your account fast, include: - The email used for purchase and where you bought (App Store, Google Play, or web). - Receipts or screenshots of charges. - Your device and app version, plus a brief description of the issue. We’ll clarify any details, correct problems, and make it right wherever possible.
alexboies
Too soon to tell
Response from WoofzDec 26, 2025
Hi Alex, Thank you for your interest in our app! We hope the training program will be helpful for you and wish you wonderful training sessions. If you have any questions, you can reach us at [email protected] with the subject line "Woofz.Review". 🧡️
