WoofzReviews of woofz.com

Response from WoofzJan 16, 2026

Hello Rachael, We're very sorry to hear about the difficulties you’ve faced with your subscriptions and the app! We completely understand how frustrating this must be and want to assure you that we are actively looking into your case to resolve it. Our team is reviewing the situation and working to make things right as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. Thank you for raising this — we take comments like yours very seriously. Woofz isn’t a scam: we’re a legitimate subscription business, and our content is created by a team of certified canine behaviorists, trainers, designers, writers, and developers (not generated by AI alone). Subscriptions are processed securely through trusted providers (Apple, Google, PayPal/Stripe), and we cannot bill anyone without their authorization. Pricing, renewal terms, and cancellation steps are clearly shown during sign-up and in our Terms of Use.

Response from WoofzJan 16, 2026

Hello Alexander, Thank you for raising your concern - we understand how alarming this situation must have felt, and we’re sorry for the stress it caused. We also want to clarify a few important points for transparency: • We did respond immediately to your message and sent a detailed explanation to your email. • The charge you mentioned was made through a web-based purchase, not via Apple’s in-app subscription system. That is why it does not appear in Apple Billing. Web subscriptions are processed separately and won’t be listed in your Apple subscription settings. • Our subscription terms are disclosed on the purchase screen right before the user completes their purchase. We encourage our users to carefully read all conditions before deciding to join our Premium subscription. • As a gesture of goodwill and as an exception to our refund policy, we have already issued a full refund of $48.95. • A confirmation email has been sent - please check your inbox and spam/junk folder for the refund confirmation.      We do not bypass Apple systems or charge users without authorization. All purchases require explicit confirmation, and the payment method used determines where the subscription appears. We genuinely regret that this experience led to frustration and concern, and we hope the refund confirmation helps resolve this matter. If you need any further clarification, we’re here to help and happy to assist.

Response from WoofzJan 15, 2026

Hi there!  We’re sorry to hear that you had a negative experience. Should you face any difficulties canceling your subscription or in case you purchased it directly from Woofz, please drop us a line at [email protected] with the subject line "Woofz.Review", and we'll send the relevant instructions.

Response from WoofzJan 14, 2026

Hi Nicole, Thank you for sharing your experience.  We’re genuinely sorry for the frustration this situation has caused — it’s never our intention to make things confusing or stressful for our users. Please note that subscription renewals are clearly indicated on the purchase screen, whether for a Premium plan or a trial. Also, kindly note that our subscriptions do not renew unless they remain active, and cancellations must be made within the app or by contacting our support team. Once a subscription renews, the billing is processed securely through third-party platforms, such as Stripe and PayPal, ensuring no further charges occur after cancellation. That said, we completely understand how unexpected charges can be upsetting. Our support team has already reached out to help resolve this issue, so please check your inbox.  If you still need assistance, feel free to contact us directly at [email protected] with the subject line “Woofz.Review”, and we’ll provide personalized guidance. We are dedicated to ensuring your satisfaction and hope to make things right. Hope to hear from you soon!

Response from WoofzJan 13, 2026

Hello Brandon!  We're so sorry to hear that! We’ve replied to your email with a request to learn more about your experience using the app. Please check your inbox, as well as your spam or junk folder, just in case. Have a good day!

Response from WoofzJan 13, 2026

Olá Jorge, Lamentamos muito saber da sua experiência e compreendemos como cobranças inesperadas podem ser perturbadoras. Queremos assegurar-lhe que a Woofz não opera de forma fraudulenta e levamos situações como esta muito a sério. Após uma análise cuidadosa deste caso, podemos confirmar que ambas as cobranças mencionadas foram totalmente reembolsadas, e a nossa equipa de apoio já entrou em contacto com uma explicação detalhada. Por vezes, estes e-mails podem acabar nas pastas de spam ou promoções, por isso pedimos gentilmente que verifique todas as pastas da sua caixa de entrada para garantir que não perde a nossa resposta. Todos os termos da subscrição são claramente apresentados antes da compra, e os cancelamentos são processados de acordo com esses termos. Dito isto, se algo lhe parecer pouco claro ou frustrante, queremos genuinamente ajudar a resolver. Por favor, não hesite em responder diretamente ao nosso e-mail de apoio para que possamos ajudá-lo melhor, se necessário. Agradecemos o seu feedback e a oportunidade de esclarecer esta situação.

Response from WoofzJan 12, 2026

Hello Sharon! We’re sorry to hear you feel this way and understand your frustration. Please, let us explain the main point with this ad! Our promotions are designed to highlight special offers, but all subscription details, including pricing and renewal terms, are fully displayed during the purchase process and in our Terms of Use (https://www.woofz.com/terms-of-use/). The “Free course” promotion you mentioned refers to our 30-day challenge, where the first month is refunded if all steps of the program are completed. It is designed to give users the chance to try the app risk-free, with the option of a full refund if it doesn’t meet expectations. We never intend for our promotions to feel misleading, and we appreciate your feedback as it helps us improve how we communicate our offers more clearly. If you’d like us to review your case directly, please reach out to [email protected] (mailto:[email protected]) and our team will be glad to assist you!

Response from WoofzJan 10, 2026

Hi Rachel, We’re very sorry to hear about the difficulties you’ve experienced and understand how stressful this situation has been. We truly value our users and always aim to handle any concerns as carefully as possible. Your subscription has been fully cancelled, so no further payments will occur. While we’re unable to issue a refund due to PayPal’s dispute resolution, we sincerely apologize for the distress this has caused. We hope that, despite this situation, you and your family can have a peaceful holiday season. If you have any questions or need further assistance, please contact our support team directly — we’re here to help.