WoofzReviews of woofz.com

Response from WoofzFeb 4, 2026

Hello Lola, We’re truly sorry to hear about your frustration, and we understand how upsetting it can be when expectations are not met. We want to address your concerns as clearly as possible. The subscription pricing, including the renewal terms, is always disclosed on the purchase screen before you confirm your subscription. We apologize if this information was unclear or if you felt misled. Regarding the issues with the app, we are aware that there have been some technical difficulties, and our team is actively working on resolving them to improve the user experience. We understand your disappointment, and we do offer refunds in some cases, but as per our Terms of Service, we’re unable to issue refunds after the subscription has been used or renewed. We sincerely apologize for the inconvenience this has caused, and we appreciate your feedback as it helps us improve.  Thank you for your understanding, and we regret that your experience hasn’t been what you hoped for.

Response from WoofzJan 31, 2026

Hi Moira!  I’m really sorry that this situation has left you feeling frustrated and upset. I want to assure you that Woofz is not a scam, and we truly regret that your experience has been so disappointing. All subscription details, including pricing, renewal terms, and cancellation conditions, are clearly displayed on the purchase screen before payment is completed.  Unfortunately, as explained in our previous messages, we’re unable to refund the subsequent charge due to the limitations set by our Terms of Use. We did everything we could within those guidelines to support you. We understand how confusing and unfair this may feel, especially given the wording of your original message, and I’m genuinely sorry for the distress this caused. All relevant details and explanations have been shared with you via email, so you can review them at any time. Please know that we value transparency and never intend to mislead our users. If there’s anything else we can clarify for you or assist with within our capabilities, we’re here to help.

Response from WoofzJan 30, 2026

Hello Juliana, Thank you for your feedback. However, it seems there may be some confusion. Woofz is a dog training app, and we don’t sell physical products or gifts like beds. We focus on providing valuable training resources for dog owners. If you’re referring to a different company, we recommend reaching out to their customer support team directly for assistance with your purchase. If you have any questions about Woofz or need help with the app, we’re always here to assist at [email protected]!

Response from WoofzJan 27, 2026

Hello Lauren, We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling, please get in touch with us at [email protected], and we'll provide you with the instructions you need.

Response from WoofzJan 27, 2026

Hi there,  Thank you for sharing your feedback. We completely understand your frustration and take concerns like this very seriously. Please know that we never charge without a customer’s consent. Every step of the subscription process requires confirmation, and subscriptions do not renew automatically unless active. Cancellations must be completed within the app or via our support team. Once a subscription renews, billing is processed securely through third-party platforms such as Stripe or PayPal, which ensure that no further charges occur after a proper cancellation. That said, we’re more than happy to look deeper into your case. Please send us an email at [email protected] with the subject line “Woofz.Review”, and we’ll personally guide you through a solution. Our commitment to your satisfaction remains unwavering, and we look forward to resolving this promptly.

Response from WoofzJan 26, 2026

Hello Amy, Thank you for sharing your experience. We’re genuinely sorry to hear how upsetting this situation has been for you and understand why discovering unexpected charges later would feel frustrating, especially with currency conversion involved. That said, we’d like to clarify a few important points. The introductory 4-week offer you selected is a discounted entry offer, not a standalone one-time purchase. As with all of our subscriptions, it automatically continues unless canceled, and these auto-renewal terms, pricing, and billing frequency are clearly disclosed on the purchase screen before payment is completed.  By proceeding with the purchase, users explicitly agree to these terms. We also thoroughly reviewed your case and provided detailed explanations via email, including references to the agreed Terms of Use. While we understand your position and disappointment, refunds outside of our policy, particularly after several billing cycles, are not something we can approve, which is why our decision remained unchanged after escalation. We strongly disagree with the characterization of Woofz as a scam. Woofz is a legitimate product used by thousands of dog owners worldwide, and while we do receive critical feedback (as any subscription service does), the majority of our users have positive experiences. Negative cases often stem from missed cancellations rather than unauthorized charges. That said, we take feedback seriously and continuously work to improve how clearly subscription information is communicated. We’re sorry that this experience did not meet your expectations and regret the frustration it caused, even though all charges were made according to the agreed terms. We wish you all the best moving forward.

Response from WoofzJan 26, 2026

Hello there!  We apologize for the misunderstanding. Please get in touch with us at [email protected] with the subject line "Woofz.Review" so we can help you log in to your account and access the program. Waiting!

Response from WoofzJan 18, 2026

Dear Marilyn,  thank you for sharing your experience — we’re truly sorry this situation has caused you frustration. Please note that we’ve already processed a full refund, so kindly check your email inbox. If you encounter any further issues or have questions, don’t hesitate to reach out to us at [email protected] (mailto:[email protected]) — we’ll be happy to assist and make sure everything is fully resolved!