WoofzReviews of woofz.com

Response from WoofzFeb 23, 2026

Hey Joki!  Danke, dass du uns kontaktiert hast. Es ist wichtig zu wissen, dass wir niemals ohne die Zustimmung unserer Kunden Gebühren erheben. Jeder Schritt des Prozesses erfordert ihre Bestätigung. Das gesagt, sind wir gerne bereit, deinen Fall genauer zu untersuchen. Schick uns einfach eine E-Mail an [email protected] mit dem Betreff "Woofz.Review", und wir geben dir gerne eine ausführliche Erklärung.

Response from WoofzFeb 24, 2026

Hello Mary, We’re really sorry to hear that your experience was frustrating, and we truly apologize for any inconvenience caused. We understand that migraines and the difficulty of reading long documentation can make it hard to engage with the platform fully. Regarding your cancellation and refund, we want to clarify that the subscription cancellation process should be clear and straightforward, but if there was any issue, we're here to help resolve it. If you canceled early and feel that the service wasn’t a good fit, we would be happy to review the situation for you. Our money-back guarantee typically applies to specific conditions, and we'd be more than happy to check your account and ensure that we adhere to those terms. Could you please reach out to us at [email protected] with your details so we can better assist you? We want to make sure we correct this issue for you. Thanks again for bringing it to our attention.

Response from WoofzFeb 21, 2026

Hi Barbara, We're sorry you're experiencing trouble! Please share a screenshot/ video of this issue with our team at [email protected] with the subject line "Woofz.Review". That will help us find the root cause quicker and find a solution.

Response from WoofzFeb 17, 2026

Hi Sari!  We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling, please get in touch with us at [email protected] with the subject line "Woofz.Review", and we'll provide you with the information you need.

Response from WoofzFeb 17, 2026

Bens, Nous sommes sincèrement désolés de lire votre message et de voir à quel point cette situation vous a mis en difficulté. Nous comprenons que ce type de prélèvement puisse être très stressant, surtout si votre budget est limité. Nous souhaitons toutefois clarifier que l’essai gratuit est bien associé à un abonnement avec renouvellement automatique, et que le montant ainsi que la date de renouvellement sont indiqués sur l’écran de souscription avant validation du paiement, conformément aux règles des plateformes. Il ne s’agit en aucun cas d’un prélèvement caché ou effectué volontairement “la nuit” - les paiements sont traités automatiquement par les systèmes bancaires ou les plateformes (Apple, Google ou Stripe), sans intervention manuelle de notre part. Concernant la résiliation, elle peut être effectuée à tout moment depuis les paramètres du compte ou via la plateforme d’achat (App Store / Google Play). Nous regrettons sincèrement si le processus vous a semblé confus - ce n’est absolument pas notre intention. Si vous le souhaitez, contactez-nous directement avec vos informations (email utilisé pour l’inscription) afin que nous puissions vérifier votre dossier et vous confirmer le statut de votre abonnement. Nous sommes là pour vous aider et clarifier la situation. Nous sommes désolés pour cette expérience et restons disponibles pour trouver une solution dans la mesure de nos possibilités.

Response from WoofzFeb 18, 2026

Hello Chloe! We’re really sorry to hear about this - we understand how alarming it must have felt to see a charge months later. According to our records, our support team has already contacted you and initiated a refund, please check your inbox and Spam folder.

Response from WoofzFeb 11, 2026

Hi Sheila, We're sorry you're experiencing trouble! Please share a screenshot/ video of this issue with our team at [email protected] with the subject line "Woofz.Review". That will help us find the root cause quicker and find a solution.

Response from WoofzFeb 11, 2026

Hello Elaine, Thank you for your feedback, and we’re truly sorry to hear about your frustration with the cancellation process. We understand how disappointing it can be when things don’t go as expected, and we genuinely appreciate your patience throughout the process. While we strive to make cancellations as clear and easy as possible, we understand that this situation may have felt confusing, especially when it comes to different platforms and procedures. We are glad that our customer service team was able to assist you with the trial payment refund, but we fully respect that you still feel dissatisfied with the overall experience. If you have any further concerns or questions, please don't hesitate to reach out. We’re always here to help and make improvements based on your feedback.