Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
VORSICHT BETRUG!!!
Hier werden nach Monaten hohe Geldbeträge angezogen ohne Nachweis wofür.
Auf Mails wird nicht reagiert.
Response from WoofzMar 9, 2026
Hallo Laura!
Es tut uns leid zu hören, dass die Verlängerung des Abonnements für Sie unerwartet war. Bitte beachten Sie, dass wir immer eine klare Warnung zur Verlängerung des Abonnements auf dem Kaufbildschirm anzeigen (sei es ein Premium- oder ein kostenloser Testzeitraum). Wir haben auch eine Rückerstattung gewährt. Falls Sie unsere E-Mail nicht erhalten haben, kontaktieren Sie uns bitte, und wir senden sie Ihnen erneut zu.
EC
EC
JUST DON'T DO IT!!!
JUST DON'T DO IT!!!! They steal $50 a month without your consent!! No way to cancel. Emails on auto reply.
They have no integrity, and do not deserve to stay in business!!!!!
I am so disgusted right now.
Response from WoofzMar 8, 2026
Hi there!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling, please get in touch with us at [email protected] with the subject line "Woofz.Review", and we'll provide you with the instructions you need.
AB
Anthony B.
subscription service scam
subscription service scam, you start on your ios system, it transfers onto a web platform and signs you up via that, of coarse this doesn’t show up on your apple subscriptions so you don’t think you are subscribed. They plead it’s not a scam but it is, i’m not even using the thing and they won’t refund the fee paid… do not use!
Response from WoofzMar 8, 2026
Hello Anthony. We’re sorry to hear about your experience. Please note that subscriptions can be managed or cancelled anytime in the app: tap the dog icon → Settings → Manage Subscription. If purchased via the App Store, please cancel it through your Apple subscriptions. We’ve also replied to you by email—please check your inbox.
ST
Stacey
I am filing this complaint regarding…Auto Renewal and Cancellation Complaint
I am filing this complaint regarding deceptive auto‑renewal practices and a refusal to issue a full refund for charges I did not authorize. My concern is not with the product itself, I am sure it is great for some, but with the company’s misleading cancellation and auto-renewal policy.
I signed up for a trial in September and, as I do with all trials, I immediately canceled to prevent any auto‑renewal. I reviewed the content and determined it was not what I was looking for. Since I had canceled right away, I believed billing process no further action was needed.
While reviewing my credit card statement for an unrelated matter, I noticed a charge of $109.95. After investigating, I discovered I had been charged this amount for five consecutive months going back to October 2025. Although I understand that monitoring my financial accounts is ultimately my responsibility, this particular card is used only for occasional large purchases and is paid off regularly, so the recurring charges were not immediately visible.
I contacted the company to request cancellation and a refund. Instead of addressing my request, they offered me a discount to remain. I declined and reiterated that I wanted the account canceled. I also explained that I could not access my account without re‑registering, and that is why I was asking them to cancel. They eventually canceled the account and offered to refund only the most recent charge.
I explained that I had canceled the trial at the outset and therefore should not have been billed at all. I also noted that I never received any emails from them regarding billing, renewal, or account activity, only promotional emails encouraging me to “join,” which were sent to my spam folder. When I asked why I would receive marketing emails encouraging me to sign up if I supposedly had an active account, they claimed the emails were from a previous unpaid inquiry. However, the timing of the emails clearly aligns with the date I paid for the trial, not before.
Their final response was that they could not offer further refunds but would provide a free year of access. I declined, as I know canceled the trial precisely because the service was not something I intended to use.
I am requesting a full refund of all charges. I canceled the trial immediately, received no renewal notices, and did not knowingly authorize any ongoing subscription. The company’s handling of the cancellation and billing process has been misleading and unfair.
Response from WoofzMar 2, 2026
Hello Stacey,
Thank you for reaching out.
We want to assure you that we do not charge users without their consent — every step of the subscription process requires confirmation. We understand your concerns regarding cancellation and the charges, and we want to carefully review your account history again.
Please contact us once more, and we will re-examine your request and provide a detailed explanation. Just shoot us an email at [email protected] with the subject line "Woofz.Review"
GN
Gnima
De vrai méthode de voyou.
De vrai méthode de voyou.
J’ai payé en décembre un cours à 4,56€ sans abonnement.
Je viens de me rendre compte qu’il prélève un montant de 45€ sur mon compte tous les mois alors que je n’ai jamais pris aucun abonnement.
Surtout ne mettez jamais vos coordonnées bancaires sur cette application.
En plus, ce n’est pas facile de les joindre pour se faire rembourser.
Response from WoofzMar 1, 2026
Bonjour !
Nous sommes désolés d'apprendre que le renouvellement de l'abonnement vous a surpris. Veuillez noter que nous fournissons toujours un avertissement clair concernant le renouvellement de l'abonnement sur l'écran d'achat (qu'il s'agisse d'un abonnement Premium ou d'un essai gratuit). Si vous avez besoin d'aide pour annuler, veuillez nous contacter à [email protected] avec pour objet "Woofz.Review", et nous vous fournirons les instructions nécessaires.
NB
Nancy B.
When I subscribed to this program
When I subscribed to this program, they stated a fee of $6.99. I never received the plan and then I saw Woofz charged me $48.99. I am trying to reach Woofz's customer service and I am getting no where. I disputed this charge on my credit card and canceled this program. I want all my money back now.
Response from WoofzFeb 25, 2026
Hello Nancy,
Thank you so much for sharing your feedback! We’ve responded twice so far — first with instructions on how to download and reinstall the app, and then a follow-up message about the cancellation. We’re still looking forward to hearing from you. Remember, we're always here at [email protected] and happy to help with any questions about subscriptions or refunds.
PA
Paweł
Stay away!!
I have bought the trial month. And canceled straight away. App experience is not very good. Before the first month finished i wanted to check if the subscription is actually canceled. The website is not working. And you cant do it from the app level. I was charged more than a 100USD for the following month!! After trying to explain the situation to customer support, i have been offered a free program. Which im not intrested in. Asked them to cancel it straight away and that i wont be using the app at all. Horrible experience. Stay away. Feels very Scammy. For a lack of better word.
Response from WoofzFeb 25, 2026
Hello Paweł,
We apologize for the inconvenience you’ve experienced, and we completely understand your frustration. We want to clarify how to manage your subscription and ensure everything is taken care of for you.
You can easily cancel your subscription directly within the app. Just tap the dog icon, go to Settings, and select Manage Subscription. This option allows you to cancel the subscription at any time. Additionally, if you’ve contacted our support team, we’ll ensure your subscription is canceled within 48 hours from your request.
If you have any further questions or need additional assistance, feel free to reach out again, and our support team will provide you with the necessary details regarding your subscription.
Thank you for your patience and understanding, and we’re sorry again for any inconvenience caused.
SO
Shima O.
scam auto renewal subscription
I signed up for what was marketed as a one time plan and paid the fee as advertised.
I recently saw an authorized charge go through on my Apple Pay automatically and I was shocked and immediately thought it was a scam as I hadn’t signed up for anything with that price.
Turns out they’d signed me up for some sort of auto renewal subscription without my knowledge or agreement. There is no email about it either. I tried to cancel right away and wrote them and instead they sent me a coupon code to keep my subscription!! I responded twice asking the for cancellation and a refund and they never responded. Stay away from any type of paid plan with them. Not worth it one bit!!!
Response from WoofzFeb 25, 2026
Hello Shima,
We’re really sorry for the confusion and frustration you’ve experienced, and we completely understand how this situation must have been upsetting.
To clarify, we always aim to be transparent about our subscription terms, including auto-renewal. The subscription was processed according to the terms agreed upon during the sign-up process, and we sincerely apologize if this wasn’t clear enough.
We can confirm that your subscription has been canceled, and no further charges will occur (please check your inbox for the confirmation). We sincerely regret that the customer support response wasn’t as timely as it should have been, and we will take your feedback into account to improve our communication in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for your understanding, and we apologize again for the inconvenience.