Sarah & B.
I cancelled the renewal in 6 months…
I cancelled the renewal in 6 months time (September onwards) after happily signing up for the program just late last week @ $49.99 for THIS 6 months (feb to Aug). I don’t want the extra 6 months from September on but was enjoying the use of the app and the 6 months that I purchased. However Gismart cancelled the ability to get into the app and use my first 6 months or restore purchase and are not responding with emails to customer service. I only wanted to cancel the renewal. So I can’t even use the 6 months that I purchased!!! Update: it was an absolute nightmare to contact customer service. They really need to work on that but ultimately I managed to get the app working again after contact from an agent…. Eventually.
Response from WoofzMar 20, 2024
Hello there! We're sorry to hear that. We always make sure to answer our customers. If your case wasn't resolved, you can always get in touch with us at [email protected] for another chat and we'll make sure to assist you. We're here to help!