WoofzReviews of woofz.com

After purchasing the spp, I want expecting to be billed $50 a month later, without even a reminder. Fortunately payment refunded and plan cancelled.

Disappointed they took £31.59 when I was under the impression I hadn’t completed the full registration. However after reaching out to customer services they explained I must have , but kindly returned the £31.59 - I’ve checked it is back in my bank account. Read carefully is my advice

23/1 EDIT to add, since the review Woofz got in touch and reimbursed me the full amount, which I am so happy about. I was advised there was a system error which resulted in my subscription not being cancelled properly, the only suggestion I could make is that they have an email to contact as its all via the website and not a straightforward process to transfer the subscription, so does get abit frustrating. Its a shame as the app and program itself is actually really good and if you want to train your doggy yourself and spend some quality time with them teaching tricks and commands, this is definetely the app to do so. I wish i would have come to trustpilot first! Signed up to 7 day trial, kept getting charged, have been trying to cancel, not having any luck. THey advised me it would be cancelled in August last year, EVERY MONTH since being charged $63.99AUD. AVOID this company at all costs, the app is good, but there is no way to contact them if you have any issues.

Paid for 3 months. Didn't use the app at all and doesn't make it clear that they will charge your card again after the 3 months! £50 taken from my account. Scammers that rely on people not being aware of this! Edit: They refunded me which I am thankful for but still need to make it clear in the app that it is auto billed after the initial period and send warning emails prior to any payments being taken. Added another star for the refund.

They take money from your account. Signed up for a week trial and was charged £31.59 without any warning. Cancelled subscription immediately. Be warned if you sign up expect to loose money. They will try and justify that it’s clear when signing up but if this is so how can so many others miss it too. Edit. I have been contacted by Woofz and told I will receive a refund for the taken payment in 5 to 10 days. I’ll update again when it hits my account I have received my refund today. Thank you. Maybe consider making the renewal reference clearer or send an email with the offer to renew close to the date it’s due to expire. The app is really good the only thing that spoilt it was the charges.

Ringrazio Woofz per aver prontamente risolto il problema. Li invito ad una maggiore chiarezza per quanto riguarda la sottoscrizione del contratto e il pagamento dell’abbonamento.

Since my dog was already trained but still needed some help with socializing, I signed up for one week at 6.99, which i canceled on that 7th day. Also on that day, I was charged 39.99 for 1 month. I disputed the charge with them and was told the 6.99 was an introductory rate and one month fee would follow. There was no mention of this initially. On the website it shows a weekly rate as well.

While I appreciate your explanation, I find it concerning that the subscription I apparently purchased from your website was not clearly outlined during the installation process via Google Play Store. As a user, I expect transparency and clarity regarding any subscription services, especially when they involve recurring payments. Furthermore, the fact that I was redirected to your website -which graphical interface purposely made to look as would be within your application, - to make the purchase, without any prior indication or explicit consent, raises further questions about the user experience and billing practices of Woofz Academy. I urge you to reconsider the method by which subscriptions are offered and purchased, as it appears to be unnecessarily convoluted and potentially misleading for users. Additionally, I kindly request that you provide further clarification on the discrepancy between the subscription purchased on your website and its absence from my Google Play account. This app is set up to trick you into a rolling subscription at a substantially higher rate than you sign up for. You will get no notice of the renewal or the price hike and the terms are not laid out clearly ahead of time. Customer service very passive aggressively insist that enough notice is given in the fine print on the final payments screen but by reading the below reviews you’ll see that this is trend and clearly their strategy behind the brand. It’s an absolute shame because the app isn’t bad, but nobody needs it for more than a few weeks and it is outrageously priced, with very shady tactics to extract people’s money. I expect them to comment similarly on this and refute the claim as they have before, but they seem to have no interest in changing their business model, they are in the business of taking advantage of people. Do not recommend in the slightest. *** Upon receiving the refund and subscription cancellation after effective communication with the support team, I have decided to add an additional star for their promptness and clarity in resolving the issue. However, I believe there are necessary improvements to the user experience: 1. It would be beneficial for the website to clearly differentiate the interface from the app. 2. Additionally, a login and sign-up menu for users should be included. 3. Furthermore, a distinct menu for managing subscriptions, including the option to cancel them, should be provided. 4. The subscription process should explicitly state the amount and duration. Appreciating the efforts made thus far, I am confident that implementing these improvements will provide a more pleasant and transparent experience for all users. I eagerly await the implementation of these changes in the near future. I will gladly update my review to a 5-star rating upon seeing these changes.