WoofzLet’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Max
Didn’t learn anything new
Response from WoofzMay 26, 2025
Hello Max, I’m sorry to hear that you didn’t find new information in the app. We aim to provide valuable content for all levels of experience, but we understand that sometimes it may feel familiar. If you have specific topics you’d like us to cover or need tailored advice, please feel free to reach out at [email protected]. We’re here to help you and your dog! 🐾💛
Poppy C.
Not enough visual instruction and technique info. Examples and step by step info. missing. I received a very heartfelt message from Woofz. I truly believe they listen to the feedback good or bad and will take steps to improve the experience. They were gracious enough to refund my payment so I know their guaranteed satisfaction or money back is legitimate.
Response from WoofzMay 8, 2025
Hello Poppy, We're really sorry to hear that you feel the app is lacking in visual instruction and step-by-step guidance. We aim to provide clear, actionable training, but I understand how important visual examples can be for effective learning. Your feedback is valuable, and we’re constantly working on improving the app’s content. If you need more specific help or step-by-step advice, feel free to reach out to us at [email protected]. We’re happy to assist you with any questions or concerns! 🐾💛
Wendi
So far all stuff i know
Response from WoofzMay 8, 2025
Hello Wendi! We completely understand your frustration. It’s possible that some of the content you’ve encountered feels familiar. Woofz offers a wide range of training, and we always aim to meet each dog’s unique needs. If you’re looking for more advanced or specific training, let us know! We can help guide you to the right resources within the app or with our blog (https://www.woofz.com/blog/). Feel free to reach out to [email protected], and we’ll make sure to get you the right plan for your dog. 🐾
Irina P.
Es scheint eine Abofalle zu sein. VORSICHT. Nun scheint es mir auch passiert zu sein. Keine Bestätigung, keine Email, keine Möglichkeit es zu kündigen. Also jetzt zwei Stunden später wurde alles über Support gelöst
Response from WoofzApr 15, 2025
Hallo Irina! Es tut uns leid zu hören, dass die Erneuerung des Abonnements für Sie unerwartet war. Bitte beachten Sie, dass wir immer eine klare Warnung über die Erneuerung des Abonnements auf dem Kaufbildschirm bereitstellen (sei es ein Premium oder eine kostenlose Testversion). Wir freuen uns, dass unser Support-Team alle Details und Hilfe zu Ihrer Anfrage bereitstellen konnte. Haben Sie einen schönen Tag!
Donnie D.
Nothing yet as far as improvements
Response from WoofzApr 14, 2025
Hello Donnie! Your rating means a lot to us, and we apologize if you didn't have a 5-star experience. If you have any thoughts or suggestions to share, please reach out to us at [email protected]. We're committed to making our app even better with your help.
Kelly
Updated to reflect that I have now been reimbursed. Like others, I was charged for a subscription I didn't want. I was initially refused a refund. They believe they are clear about the ongoing costs but the auto-renewal warning is in very small print at the bottom of the purchase screen. It is there but surely make it bigger? Alongside the trial prices? Or have a pop up before payment is taken to warn of the agreementyou are entering into? I purchased a 7-day trial which I didn't use so would have had no plans to subscribe further. I tried to cancel the day I realised £30.77 had been taken but they refused to refund then so essentially at that point I had been charged for 5 weeks of a service that I would not use. They wouldn't me opt out because it's not in their terms and conditions. However, after a lot of back and forth I finally received a refund. They don't send confirmation emails of what you have purchased as is standard when buying anything online. Some details about the subscription would have been useful and I would have cancelled then but I was caught completely unaware as I didn't recall seeing any mention of the renewal cost. Other companies send reminder emails when a subscription is about to start so you have the option to opt out. But at least they have acknowledged that this is something they can improve on. I have had many subscriptions in the past but have never been caught out like this before. I do still believe there could be a lot more transparency on their part. Can't really comment on the service itself as I didn't use it enough but to anyone who wishes to, just be mindful of the costs before proceeding. Lesson learnt for me. By all means give it a try but remember to cancel if it's not for you.
Response from WoofzApr 4, 2025
Hello Kelly, Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration this has caused. Our intention is never to mislead—we aim for transparency, which is why the subscription terms, including the auto-renewal and pricing, are shown twice during the purchase process. However, we understand that they may have been overlooked, and we’re genuinely sorry that this led to an unexpected charge in your case. At the moment, our system does not send confirmation or reminder emails about subscription renewals, and we completely agree that this is an area we can—and should—improve. Your feedback is valuable and has been shared with our team as we work on making the user experience clearer and more supportive. Our advertising offers premium features through a subscription with special terms and conditions, and we make sure that all pricing and terms are visible before purchase. We've checked our records and see that you opened claim in PayPal. We cannot technically issue refunds/modify the disputed transactions, so all you should do is wait for the PayPal's resolution. But if any other help is needed, feel free to email us directly at [email protected] with the subject line "Woofz.Review", and we'll help you.
Carol M.
Initially disappointed in this company I was offered a free trial via Instagram and then it was automatic renewal unless the auto renewal box was unticked, which you don’t see unless signed in to an account. The money was taken seemingly without my consent. Be very careful if you are thinking of signing up via Instagram. It was not in my subscriptions on Apple so I didn’t think it would be taken. It’s not really a trial more a sign up. Half of the info my dog already knew and I expected more, maybe it would have worked if I’d signed up earlier, she is now 7 months old. Initially no customer service or support at all. Addendum - Julia has been very helpful and initiated a refund. This was purchased via Instagram therefore did not show on my Apple subscriptions, but I do still feel I should have had prior warning. But very grateful in this instance for great customer service.
Response from WoofzApr 4, 2025
Hello Carol, Thank you for sharing your feedback, and I’m truly sorry to hear about the negative experience you've had. At Woofz, we pride ourselves on being transparent, and we want to assure you that we never charge users without their consent. When signing up for a subscription, the renewal price is clearly shown on the screen, and users are always given the option to review these details before confirming the transaction. We understand how unexpected charges can be distressing, and we deeply regret that this has caused you concern. We also want to clarify that subscriptions can always be canceled directly within the app at any time. Since you've purchased a subscription through our website, it didn't appear in the list of other Apple subscriptions. It could be easily canceled directly in the app by going to Profile Settings > Manage Subscription or by submitting a request to our Support team. Since we didn't receive it earlier from you, we weren't able to avoid this frustrating situation. As far as I can see, out support team has initiated a full refund to you and provided all the details via email. Please check your inbox and have a great day!
Michele F.
I don’t want to fill out this review
Response from WoofzMar 26, 2025
Hello Michele! Your rating means a lot to us, and we apologize if you didn't have a 5-star experience. If you have any thoughts or suggestions to share, please reach out to us at [email protected] with the subject line "Woffz.Review". We're committed to making our app even better with your help.
