Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The pricing is all wrong. I was charged 2 times as soon as I ordered. It say you can go weekly for $6.93. A week I did not approve auto pay. Also I was charged .80 cents for what? Now the account shows I signed up for $38.95!!
Response from WoofzJul 20, 2026
Hi Patricia, thank you for reaching out. We really want your time with Woofz to be happy and stress-free, so we try to be as transparent as possible about our subscription terms at checkout. Please let us take care of this for you at [email protected], our team our team will help as quickly as possible.
Do yourself a favor and give this dishonest company a pass. They are about as shady as they come. I signed up for a "free trial" then couldn't access the account, called to cancel as I couldn't access it. It took months to get out of it no thanks to them. The fact that I couldn't log in and couldn't reset my password was totally irrelevant to them as long as they could keep taking my money.
Response from WoofzJul 12, 2026
Hi Julie, thank you for reaching out. We really want your time with Woofz to be happy and stress-free, so we try to be as transparent as possible about our subscription terms at checkout. Please let us take care of this for you at [email protected], our team our team will help as quickly as possible.
CU
customer
I'll never use Woofz again!
I'll never use Woofz again!
I was initially tempted to subscribe by the '£12 for one month' subscription, only to find it doesn't automatically cancel after that month, or even email you to tell you it's going to be renewed, you just get charged – and I was charged £30.77, plus an additional £7.90 for some 'chat access' I never used. When I came to query these charges, it was impossible to find how to contact customer services and I then couldn't log in to my account as the reset password function wasn't working.
After contacting customer services it got worse. I was then drawn into some back and forth bartering to be refunded, despite the fact, I'd not used the app since the billing period renewed or accessed a 'chat access' function – which I asked them to confirm, but they didn't.
In the end, after around 4-5 email exchanges offering me more and more subscription packages, despite saying I wanted nothing to do with the app, I felt like I had no other option than to back down and accept an £18 refund. So thanks Woofz! You have £12 from me for nothing! Despite the flashy branding, I don't think the content on the app is that great and I'm actually wondering of the whole business is just a scam!
Response from WoofzJul 11, 2026
Hello!
We're truly sorry to hear that your experience left you feeling this way.
We understand how upsetting unexpected charges and difficulties accessing your account can be, and we sincerely apologize for the frustration this has caused. Subscription details—including the introductory offer, renewal price, billing frequency, and any optional add-ons selected during checkout—are displayed before the purchase is completed so that customers can review them before confirming the payment.
We're also sorry that our communication made you feel pressured. Our intention is always to offer all available options that may help resolve a situation, never to convince anyone to keep a subscription they no longer want.
We appreciate you taking the time to share your experience. Feedback like yours helps us identify where we need to improve, and we'll make sure your comments are shared with our team.
SG
Sawako G.
I wish I could give zero star
I wish I could give zero star. I tried and did not work for my dog, forgot about it, and then noticed that I have been charged 100+ dollars monthly without authorization! They refused to refund. This is a bad company.
Response from WoofzJul 11, 2026
Hi Sawako, thank you for reaching out. We're truly sorry to hear that your experience with Woofz was disappointing.
We understand how frustrating unexpected charges can be, and we never want our users to feel caught by surprise. That's why all subscription details—including the price, billing period, and automatic renewal terms—are displayed before the purchase is completed, so every customer has the opportunity to review them before confirming the payment.
We're sorry we couldn't reach the resolution you were hoping for, but we genuinely appreciate your feedback, as it helps us continue improving both our app and the experience we provide.
CW
Connie W.
Very bad customer service and fraudulent billing
Very bad customer service! I signed up through Apple and cancelled through Apple but continued to be billed by Woofz. They had every excuse under the sun about why I was being billed by them. They said I had two accounts, my set up wasn’t complete (didn’t stop them from billing me), and they didn’t know about the Apple sign up. They refused to refund me for all charges even with proof that I had cancelled in plenty of time. I do NOT recommend this app.
Response from WoofzJul 11, 2026
Hi Connie, it’s great to get such detailed insights! Feedback from the community is what helps Woofz grow and improve every day. Thanks for sharing this journey with us.
JB
Joni B.
Read very carefully before agreeing to purchase
Read everything very carefully and be careful about what you accept. This company is a master if deceit. The program is marketed as free then the sneak in another charge that you don't realize you just accepted. Before you know it your being charged $40 a month as an auto payment and don't know why. I am so disgusted at their marketing technique which cost me $80 before I realized what was going on and all without even being aware that I set up auto payment. I'd run from this company and look for one that is straight forward and not so expensive. I reached out to customer service and received absolutely no sympathy, but I'm sure it was all AI. Reviews and comments on reddit indicate that other people have had the same experience I just had. I do not recommend woofz.
Response from WoofzJul 10, 2026
Hello Joni,
We’re truly sorry to hear that your experience left you feeling frustrated and disappointed. We understand how upsetting unexpected charges can feel, and we appreciate you sharing your concerns.
We want to clarify that subscription terms, including renewal details and pricing, are displayed during the purchase process before confirmation. Any additional features are optional and do not affect access to the core training program.
We’re sorry if the process did not feel clear enough, and we take feedback like this seriously as we continue improving the user experience and communication. Our support team is always available to help clarify any account or billing questions.
CA
Carolyn
I enrolled in trial and did not…
I enrolled in trial and did not receive a reminder before the trial ended. I also was charged a second fee for using the chat to ask about how to address a subscription question. When I asked for a refund of the supposed enrollment in the chat feature it was refused. My misadventure with them cost me about $75 in a week's time. User beware!
Response from WoofzJul 10, 2026
Hi Carolyn, thank you for reaching out. We really want your time with Woofz to be happy and stress-free, so we try to be as transparent as possible about our subscription terms at checkout. Please let us take care of this for you at [email protected], our team our team will help as quickly as possible.
SN
Stephen N.
Total scam
Total scam. Signed up for reduced offer for 10 days one off and they took 3 payments immediately of different amounts.
Response from WoofzJul 9, 2026
Hi Stephen, thanks for sharing your thoughts. While we try to show our subscription terms clearly at checkout, it’s important to us that you feel completely comfortable with your experience. Also, your request is currently being processed. We'll get back to you with an update as soon as possible. Thank you very much for your patience and understanding!
