JORD Wood WatchesReviews of woodwatches.com

Response from JORD Wood WatchesJan 7, 2020

Hi Jayme, We appreciate your feedback about this issue. There was an accidental miscommunication at the time which is not indicative of our company conduct or communication. We value our partners & do our best to build ongoing relationships. We would love an opportunity to discuss this matter further, so we might have a chance to work with you again in the future. We appreciate your hard work & wish you the best of luck.

Response from JORD Wood WatchesJan 7, 2020

Hi Erin, We appreciate your feedback. There was an overlook on the warranty and I am happy the team has taken care of the issue for you! Please let us know if you have any questions on your other orders!

Response from JORD Wood WatchesDec 31, 2019

Good Afternoon Gerald, First and for most thank you very much for purchasing your JORD Timepiece. Please do keep in mind that automatic movements will not be as accurate as a quartz battery powered movement. The movement inside your timepiece can have a + or - 45 second variance within a 24 hour period. This information is provided on our website in the movement and watch detail section. With that our team would be more then happy to look over the timepiece and test the accuracy of the movement to make sure that it is within the above tolerance. Please let us know if there is anything more that we can provide you. Our customer service team is standing by. Happy New Year

Response from JORD Wood WatchesDec 18, 2019

Hey R, That's disheartening to hear you feel that way. As I'm sure you know we are in the absolute heat of Christmas trying to fullfill orders. We are a very small and family owned business of less than 15 employees. The same team that handles our customer service also handles our RMA's. Repairs will take about 10 business days to process through Dec 25th. We will resume our normal turn around time frame's for RMAs there after with the exception of our company holiday on January 1. We do our very best to help all our customers so please we hope you understand and appreciate you being patient while we try to get through the Holidays :)

Response from JORD Wood WatchesDec 9, 2019

Hey Mike! We certainly appreciate the feedback. Let's gets this resolved! I'm seeing in your original request form that you categorized the issue as " customer fault". When we see this, our team will assume based on this categorization that the watch needs a traditional repair outside of warranty. Within the drop down menu there is an option to select "no fault of your own". We definitely stand behind our products and if you believe this to be a true manufacturer defect please send the watch back to us, we can have our Quality Manager Josh assess the damage and if it's to be something on our end we'd be more than happy to take care of it for you. Also, we would truly appreciate a follow up review if your services were up to par. Reviews keep our doors open :)

Response from JORD Wood WatchesJan 23, 2020

Hey Samantha, Did something happen with your order that we are not aware of? Also, please email us if you do not see the unsubscribe button located at the bottom of all of our emails. We can help you out!

Response from JORD Wood WatchesJan 23, 2020

Hello Vivianne! Shoot us an email and we can come to a solution about the links! =) The backplates are attached to the back of the dial by threads. This is the best way for the back plate and the dial to attach and will be the tightest to prevent from any moisture ever entering the dial! The backplates that come with the watch have a special Jord logo on them, if you are engraving the backplate it will have to be replaced. The blank back plate threads may not match up perfectly with the watch dial threads for the engraving to be "straight" Please email so we can assist!

Response from JORD Wood WatchesJan 24, 2020

Hey Brian, we can most certainly help! Please submit a short RMA form on our site under HELP! Thanks!