JORD Wood WatchesReviews of woodwatches.com

First let me say I love the watch....the two star rating is for the company and it’s absent customer service, holy moly the customer service is horrible. I am pretty sure their CS Dept is run by one girl. I bought my wife a watch and paid for the box to be engraved. The engraving was so tiny I need glasses to see it, I don’t wear glasses. Upon calling, emailing etc over and over the response is utterly ridiculous. The lady gave me a 20.00 credit to basically make me go away. Like I said, love the watch but I am going to purchase a wood watch for me but Ivwill not buy from Jord. By the way, the replacement box with larger engraving font was promised to me on 1/7/19. All they tell me is I don’t know what is wrong with our engraving dept...

Does everyone that purchases from this company receive a broken watch? I was so excited, read that this was one of the best wooden watches. When I went to the website initially there was an immediate Chat Box asking me how they could assist, great customer service! I purchased the watch as a Christmas gift. Once opened, the watch kept running hours too fast. I contacted Jord, got their vm, left a vm, sent a Chat and sent two emails. Finally I posted on their facebook site and received a response. They did send a replacement without waiting on my return first which I thought was very nice, but now the replacement is also broken. I called again, only option was to leave a vm. I also sent an email. Will see if they respond but I'm so highly disappointed that they focus so much on selling the product, but their after service is so poor, as well as the product. Highly disappointing.